Are you a people-first automotive professional who knows how to build trust with customers and close the sale? We're looking for a Service Writer/Assistant Store Manager who thrives in a growing shop environment and takes pride in delivering an outstanding customer experience from the first phone call to the final invoice.
What You'll Do
Answer calls, schedule appointments, and manage daily customer flow
Build estimates and present repair recommendations and inspections clearly and confidently
Sell recommended services — turning estimates into approvals is your primary goal
Partner with the Store Manager to keep daily operations running smoothly
Ensure repairs are completed on time and customers leave satisfied
Maintain a clean, professional, and welcoming front-of-house environment; other duties as assigned
Step in to support store coverage during manager PTO/Off Days or as needed
What We're Looking For
Prior automotive service writing, service advising, or related sales experience preferred
Strong communication skills. You're comfortable on the phone, face-to-face, and under pressure
Customer-first mindset with a proven ability to build trust and close
Ability to multitask in a growing environment without dropping the ball
Bilingual (English/Spanish) strongly preferred
Basic knowledge of automotive repairs and maintenance is a plus
Natural leaders take note — for the right candidate, this role is a path to Store Management
What We Offer
Competitive base pay plus bonus (after 90 days)
Health, dental, and vision benefits
401(k), ASE reimbursement, paid holidays and PTO
A path to advancement for those who demonstrate leadership and initiative
If you're ready to grow your career and earn bonuses for performance, apply now. This is your chance to make a real impact.
Numbers & Facts
Location
Ocala, FL
Job Type
Full-time
Skills
Automotive Industryunmatched
Automotive Repair and Maintenanceunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Satisfactionunmatched
Dental Insuranceunmatched
English Languageunmatched
Health Insuranceunmatched
Leadershipunmatched
Multilingualunmatched
Multitaskingunmatched
Operationsunmatched
Retail Managementunmatched
Salesunmatched
Sales Closing Skillsunmatched
Spanish Languageunmatched
Telephone Skillsunmatched
Time Managementunmatched
Vision Planunmatched
Writing Skillsunmatched
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