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Service Writer

S & L Motors
  • Pulaski, Wisconsin
    30+ days ago

    Job Description

    Job Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

    Benefits

    • Health, Dental, and Vision Insurance
    • Generous PTO
    • Paid Holidays
    • 401k + Match
    • Opportunities for Advancement
    • Huge vehicle, service and parts discounts
    • And much more!

    Responsibilities

    • Meet with customers and determine their needs for repair and/or service of their vehicle issues
    • Increase customer satisfaction by building customer relations
    • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
    • Monitor the progress of each vehicle throughout the day, and update customers frequently
    • Increase profitability by maximizing sales & executing retail promotions
    • Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
    • Oversee and participate in quality control
    • Participate in the development and documentation of standard operating procedures as appropriate

    Qualifications

    • Valid driver’s license & clean driving record
    • Accredited training in service advisor skills, customer satisfaction, and quality control
    • Automotive service advisor experience
    • Ability to read, write and speak English fluently 
    • Ability to concentrate and accomplish tasks despite interruptions
    • Multitasking skills
    • Proficient use of computers/business machines

    About Us: Customers: The focus of everything we do. Employee Involvement: Our way of life. Integrity: Must never be compromised! At S&L Motors we've been doing business in Wisconsin for over 60 years because people trust us. Come experience it for yourself. 

    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Numbers & Facts

    LocationPulaski, Wisconsin
    Websiteslmotors.com

    Skills

    • Automotive Repair and Maintenanceunmatched
    • Business Practicesunmatched
    • Community Relationsunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Service Evaluationunmatched
    • Customer Support/Serviceunmatched
    • Dental Insuranceunmatched
    • Documentation Standardsunmatched
    • Driver's Licenseunmatched
    • English Languageunmatched
    • Geneticsunmatched
    • Maintenance Servicesunmatched
    • Multitaskingunmatched
    • Needs Assessmentunmatched
    • Profit & Lossunmatched
    • Promotional Programsunmatched
    • Quality Controlunmatched
    • Quality Managementunmatched
    • Retailunmatched
    • Revenue Growthunmatched
    • Standard Operating Procedures (SOP)unmatched
    • Standards Developmentunmatched
    • State Laws and Regulationsunmatched
    • Time Managementunmatched
    • Vision Planunmatched
    • Writing Skillsunmatched

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