Service Writer

Meineke Car Care of Rapid City

Rapid City, SD

JOB DETAILS
SALARY
$46,800–$68,800
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Billing, Communication Skills, Conflict Resolution, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Driver's License, Maintenance Services, Multitasking, Record Keeping, Telephone Skills, Writing Skills
LOCATION
Rapid City, SD
POSTED
14 days ago

Main Responsibilities of a Service Writer/ Assistant Front Manager

Greet customers and provide a professional, welcoming experience

Listen to customer concerns and accurately document vehicle issues

Prepare estimates for repair and maintenance services

Communicate recommended services clearly and effectively

Coordinate workflow between customers and technicians

Provide updates on vehicle status and timelines

Process invoices, payments, and maintain accurate records

Work with the customer and financing options

work with the customers and their Third party Warrantee companys

Maintain a clean lobby

Keep lobby up to date with promotional information

Ensure customer satisfaction and handle concerns when needed Customer Service Representative Job Description

We are seeking a motivated, honest and customer-focused Service Writer to join our team. This role is the key link between our customers and technicians, ensuring clear communication, accurate service recommendations, and a high-quality customer experience.

Customer Service Representative Job Requirements

  • Analyzing information
  • Resolving conflict
  • Phone skills
  • Listening
  • Market Knowledge
  • Quality focus
  • Communication skills
  • Previous automotive service writing or related experience preferred
  • Strong communication and customer service skills
  • Basic knowledge of automotive systems and repairs
  • Ability to multitask in a fast-paced environment
  • Computer proficiency and organizational skills
  • Valid driver’s license

Meineke offers complete Automotive Repair Services for all of your car care needs and maintenance. From scheduled maintenance and oil changes to exhaust repairs and brake repair services, our quality Auto Repair Services from professional technicians will restore your car to top condition.

Salary

$46800.00 - $68800.00 per year

Benefits

Paid time off, Flexible schedule, Other, Employee discount

Job Type

Full time

Schedule

Day shift

About the Company

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Meineke Car Care of Rapid City