Service Writer
ETI Inc. – Sharonville, Ohio
Excellence. Teamwork. Integrity.
At ETI Inc., we're more than a heavy equipment repair facility—we're a team of problem-solvers who help keep construction, mining, and industrial equipment operating at peak performance. As one of the region's leading independent heavy equipment service and parts companies, we believe our people are our greatest asset.
We're looking for an energetic, organized, and customer-focused Service Writer who enjoys working in a fast-paced environment and takes pride in providing outstanding customer service. If you're looking for a stable company, excellent benefits, and real opportunities for career growth, we'd love to meet you.
Competitive pay based on experience
Medical, Dental & Vision Insurance
Life, Accident & Critical Illness Insurance
401(k) Retirement Plan
Paid Vacation, Holidays & Sick Time
Overtime opportunities
Career advancement within a growing company
Supportive team environment where your work matters
Work with some of the biggest names in the construction and heavy equipment industry
As the first point of contact for our customers, you'll play a critical role in keeping our service department running efficiently by:
Delivering exceptional customer service in person and over the phone
Creating repair estimates and opening service work orders
Scheduling equipment repairs and coordinating shop workflow
Communicating with customers regarding repair progress and completion
Ordering and tracking parts to minimize equipment downtime
Working closely with technicians to ensure repairs stay on schedule
Maintaining accurate service records and documentation
Monitoring job progress to ensure quality and customer satisfaction
Supporting a safe, organized, and productive work environment
The ideal candidate is dependable, organized, and enjoys working with both customers and technicians.
Qualifications:
Customer service experience required
Previous Service Writer experience is a plus
Experience in heavy equipment, construction equipment, diesel, trucking, agriculture, or automotive industries preferred
Strong organizational and multitasking skills
Excellent communication and problem-solving abilities
Computer proficiency and ability to learn service management software
Experience scheduling work or coordinating workflow preferred
Positive attitude with a willingness to learn
Ability to occasionally lift heavy parts as needed
Monday–Friday
8:00 AM – 5:00 PM
Occasional Saturdays during busy periods
Overtime available
If you're looking for more than just a job—if you want a career with a respected company that values hard work, teamwork, and customer satisfaction—we encourage you to apply today.
Submit your resume and work history to be considered.
ETI Inc.
Keeping Heavy Equipment Working.