ServiceNow Administrator II

Job Description - ServiceNow Administrator II (073056)

Your Future Starts Here!

ServiceNow Administrator II-073056

Description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The ServiceNow Administrator II serves as a key contributor to the administration, development, and optimization of an enterprise-scale ServiceNow platform supporting multiple business units. This role balances platform configuration, light development, and solution design responsibilities while ensuring alignment with organizational standards, security requirements, and long-term platform strategy. This position plays a critical role in advancing automation, improving service delivery efficiency, and supporting the adoption of modern platform capabilities such as AI-driven workflows and predictive intelligence.

Key Responsibilities:

• Administer, configure, and maintain the ServiceNow platform across all environments (Dev, Test, Prod).
• Support platform architecture by ensuring solutions align with ServiceNow best practices and organizational standards.
• Deliver scalable solutions aligned with ServiceNow best practices while reducing technical debt.
• Manage platform upgrades, patches, and releases, including testing and validation.
• Perform instance cloning and manage environment strategy.

Competencies Required:

• Strong communication skills with the ability to translate technical concepts into business outcomes.
• Working knowledge of ITIL frameworks and Agile methodologies.
• Strong understanding of ServiceNow platform capabilities and architecture.
• Experience supporting multiple modules (ITSM, CMDB, Service Catalog, Asset Management).
• Experience with Flow Designer, Integration Hub, and API integrations.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and contribute within a team environment.
• Commitment to platform governance, standards, and continuous improvement.

Technical Skills:

• ServiceNow administration and configuration
• JavaScript (ServiceNow scripting: Business Rules, Client Scripts, Script Includes)
• Web technologies (HTML, CSS)
• API integrations (REST/SOAP)
• Data management and instance strategy
• Reporting and dashboards (Performance Analytics preferred)

Qualifications

Minimum Qualifications/Experience:

• ServiceNow Certified Administrator (CSA)
• 5+ years of ServiceNow administration and/or development experience
• 2+ years experience working in ITIL and/or Agile environments
• Experience supporting multi-module implementations (ITSM, CMDB, integrations)

Preferred Qualifications:

• Additional ServiceNow certifications (CAD, CIS, or CSDM / CMDB)
• Experience with Virtual Agent, AI, or predictive intelligence
• Experience with CI/CD or ServiceNow DevOps practices
• Bachelor's degree in Computer Science, Information Systems, or related field

Work Status:

• Full-Time.

Supervisory Responsibility:

• None.

Travel:

• 0% travel expected.

Working Conditions:

• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Job

: Technology Services

Primary Location

: Texas-The Woodlands

Schedule

: Full-time

Work Locations

:

TX - Operations Center-0100

25231 Grogans Mill Rd

The Woodlands 77380

Unposting Date

: Ongoing

Organization

: Texas - Houston

Strong Culture built on our Core Values: Integrity, Ownership, Service and Community. It's not just talk. We walk the walk, from the CEO to front-line employees.

Be an Owner and take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest.

401(k) Company Match in ESOP

Woodforest adds 50₵ for each $1 you save (up to 6% eligible pay). The match is made in Woodforest stock held in your ESOP account.

Opportunities for Long-Term Growth

Take advantage of growth opportunities and professional development to advance in your career.

Banking Products & Services providing convenience, financial savings, and enhanced support to help you achieve your financial goals.

Competitive Base Pay and regular compensation reviews to ensure you continue to earn competitive pay.

Paid Time Away Branch Banking employees are offered PTO. Corporate employees are offered paid vacation and sick time.

Medical Coverage 12 comprehensive plans available at an affordable cost!

Short and Long-Term Disability & Life, AD&D Insurance 100% paid for by Woodforest plus other benefits available that will help ensure you and your family are confident and well-prepared for whatever comes your way.

Well-being Program (Employee Assistance Program) that helps you take care of your physical, mental, and financial health.

Resource Champions are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education.

This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment.