ServiceNow Administrator (On-Site Only)

Essential Job Responsibilities/Expectations

1. Job responsibilities include those listed in the competency document.

2. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with Mcleod Service Excellence Standards and Core Values.

3. Understands Information Technology Service Management (ITSM) platform features and module functionality to drive platform expansion and adoption.

4. Manage permissions and access for users, roles, and groups.

5. Maintain Service Catalogs and Service Level Agreements.

6. Manage a healthy configuration management database (CMDB).

7. Maintain system performance through regular checkups.

8. Provide end-user training where necessary and creates and maintains process and knowledge documentation for team and users.

9. Responsible for application support and operational activities, code migrations, replications, patching, and upgrades.

10. Develop and maintain import templates for the loading of data.

11. Deploy update sets from non-production environment.

12. Any other related duties as required.

Qualifications/Training:

Knowledge of ITIL best practices.

At least 3 years of experience with an ITSM platform.

Advanced Scripting/ Reporting and other classes are highly recommended.

Ability to communicate with all levels of end users, IS and Management staff.

2+ years of IT experience in information technology with a focus on IT application operations in a large scale, complex environment.

Licenses/Certifications/Registrations/Education:

Minimum of a Bachelor's Degree in Information Technology/Systems or Computer Science or equivalent combination of education and experience.

Physical Requirements: Refer to Occupational Risk Assessment

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.