ServiceNow Administrator

Job Summary

We are seeking a skilled and motivated ServiceNow Administrator to join our team in Tallahassee, FL. The ideal candidate will be responsible for the administration, configuration, and maintenance of our ServiceNow platform to ensure optimal performance and alignment with business needs.

Key Responsibilities

• Manage and maintain the ServiceNow platform, including user administration, roles, and permissions.
• Configure and customize ServiceNow applications and modules to meet business requirements.
• Develop and maintain workflows, business rules, client scripts, and UI policies.
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Collaborate with IT and business teams to gather requirements and implement solutions.
• Perform regular system upgrades, patches, and maintenance activities.
• Maintain documentation related to system configuration, processes, and procedures.
• Provide end-user support and training as needed.
• Ensure compliance with IT policies and best practices.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Proven experience as a ServiceNow Administrator or similar role.
• Strong knowledge of ServiceNow platform capabilities, modules, and best practices.
• Experience with ServiceNow scripting languages including JavaScript, Glide API, and REST/SOAP integrations.
• Familiarity with ITIL processes and frameworks.
• Excellent problem-solving and communication skills.