Automation, Background Investigation, CAD (Computer-Aided Design) Software, Change Requests/Orders, Cloud Computing, Communication Skills, Continuous Improvement, Customer Acquisition, Customer Support/Service, Data Quality, Desktop Management Interface (DMI), Environmental Impact, Government, Health Plan, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Insurance, Internet Security, Management of Information Systems/Technology (MIS), Multitasking, Network Administration/Management, Performance Management, Performance Reviews, Process Improvement, Regulatory Compliance, Reporting Dashboards, Service Delivery, Service Level Agreement (SLA), ServiceNow, Software Development, Systems Administration/Management, Team Player, Technical Support, Testing, Tuition Fees, United States Citizen, User Interface/Experience (UI/UX)
About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
ServiceNow Professional (Mid-Senior Level)
Location: Hybrid - Washington, DC
Employment Type: Full-Time
Clearance: Ability to obtain and maintain a Public Trust
Citizenship: U.S. Citizenship required
Shape the Future of Federal IT Service Delivery
DMI is seeking a talented ServiceNow Professional to play a key role in modernizing enterprise IT service management within a dynamic federal environment. Based in the heart of Washington, DC-where technology, policy, and mission intersect-this position offers the opportunity to directly impact how critical government services are delivered at scale. If youre passionate about building efficient systems, driving automation, and working on high-visibility programs, this is your chance to take ownership of a powerful platform and help shape the future of ITSM.
What Youll Do
As a core member of our team, you will:
- Configure, administer, and enhance the ServiceNow platform to support ITSM and related modules
- Design and implement workflows, automation, business rules, and UI policies that streamline operations
- Support and optimize Incident, Problem, Change, Request, and CMDB processes
- Ensure data integrity across CMDB and service catalog for reliable decision-making
- Build dashboards and reports that provide real-time operational insights
- Collaborate with Program Managers, Infrastructure, Cybersecurity, and Service Delivery teams
- Support platform upgrades, releases, and testing cycles
- Troubleshoot complex production issues and deliver advanced support
- Uphold governance, security, and compliance standards in a regulated environment
- Drive continuous improvement and ITSM maturity initiatives
Qualifications
What You Bring
- 5+ years of hands-on ServiceNow experience
- Strong expertise in ServiceNow ITSM (required)
- Experience supporting federal or highly regulated environments
- Solid understanding of ITIL / IT Service Management frameworks
- Proven experience managing enterprise-level ServiceNow environments
- Ability to work independently while balancing multiple priorities
- Strong communication skills with both technical and non-technical stakeholders
Certifications Required:
- ServiceNow Certified System Administrator (CSA)
Preferred:
- Certified Application Developer (CAD)
What Success Looks Like
In this role, you will:
- Deliver a stable, scalable, and well-governed ServiceNow platform
- Improve SLA performance and increase operational visibility
- Reduce manual processes through smart automation
- Drive strong user adoption and stakeholder satisfaction
- Maintain high standards for compliance and audit readiness
Why Join DMI?
At DMI, you wont just support systems-youll support mission-critical federal initiatives that make a real difference. Working in a hybrid role in Washington, DC, youll be at the center of innovation, collaboration, and national impact. We offer:
- Meaningful technical ownership and influence
- Opportunities for professional growth and certification advancement
- A collaborative, mission-driven culture
- Exposure to complex, high-impact enterprise environments
If youre ready to elevate your ServiceNow expertise while contributing to impactful federal programs in Washington, DC, wed love to hear from you.
Background Requirements:
- Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
Citizenship Status Required:
Physical Requirements:
- None required for this position.
Location: Washington, DC
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
- Do Whats Right - We lead with honesty and integrity.
- Own the Outcome - We take responsibility and deliver.
- Deliver for Our Customers - We are relentless about delivering value.
- Think Bold, Act Smart - We innovate with purpose.
- Win Together - We collaborate and celebrate our success.
These values arent just ideals-they show up in how we support every part of your well-being:
- Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
- Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
- Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
- Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
- Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.