Access Control, Application Programming Interface (API), Architectural Services, Automation, Best Practices, Coding Standards, Data Management, Data Modeling, Documentation, Interoperability, LDAP (Lightweight Directory Access Protocol), Leadership, Legal, Mentoring, Microsoft Active Directory, Model Review, Performance Tuning/Optimization, Process Development, Project/Program Management, Quality Metrics, SAP, ServiceNow, Software Patches, Strategic Planning, Systems Administration/Management, Technical Leadership, Usability Engineering
Job Description
Must Have Technical/Functional Skills
" Solution Architecture: Lead the design and implementation of ServiceNow solutions, including HRSD, Legal, S2P modules, and other ServiceNow applications in a managed services / AMS model
" Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow AMS/Support work.
" Integration Support: Manage all the integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
" Leadership & Mentorship: Provide technical leadership and guidance to AMS support teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
" Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
" Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
" Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
" Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and Support playbooks/ guides.
" Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.