We are seeking an experienced ServiceNow Architect to lead the strategic design, governance, and implementation of enterprise ServiceNow solutions. This role will be responsible for defining platform architecture, establishing technical standards, and ensuring scalable, secure, and high-performing ServiceNow environments that align with organizational objectives.
The ideal candidate will work closely with business stakeholders, enterprise architects, leadership teams, and platform administrators to deliver enterprise-wide ServiceNow capabilities while driving best practices in architecture, governance, security, and platform optimization.
Responsibilities
Define and maintain the overall ServiceNow platform architecture aligned with business goals and industry best practices.
Lead solution architecture and platform strategy for enterprise ServiceNow implementations and modernization initiatives.
Establish architectural standards, governance models, development policies, and platform design guidelines.
Design scalable and secure ServiceNow solutions across ITSM, ITOM, CMDB, Discovery, Service Mapping, and related modules.
Provide architectural oversight for integrations with third-party systems using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.
Collaborate with stakeholders to translate business requirements into technical solution architectures.
Guide platform scalability, performance optimization, security controls, and compliance initiatives.
Conduct architecture reviews and provide technical leadership across ServiceNow initiatives.
Ensure alignment with enterprise security standards, regulatory requirements, and operational best practices.
Support platform roadmap planning, upgrade strategies, and long-term governance initiatives.
Troubleshoot complex platform and integration issues while providing strategic recommendations.
Create and maintain architecture documentation, technical roadmaps, implementation plans, and solution diagrams.
Communicate technical concepts and architectural recommendations effectively to both technical and non-technical audiences.
Preferred Qualifications
Experience supporting state, local, or federal government organizations.
Experience working in FedRAMP-authorized or similarly regulated cloud environments.
ITIL v4 Foundation Certification.
Experience leading enterprise-scale ServiceNow platform transformations and modernization programs.
ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
Security+ or similar cybersecurity certification.
Required Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred