ServiceNow Architect

Role: ServiceNow Architect
Duration: 6 months with extension
Location: Chicago, IL (Hybrid)

Position Overview

We are seeking a seasoned integration architect to lead the design and implementation of a next-generation Employee Experience Portal. This role requires deep technical expertise in ServiceNow and Workday, with a strong focus on enterprise integrations, architectural strategy, and stakeholder alignment across technical and business domains.

Key Responsibilities

• Partner with ServiceNow, Workday, and Enterprise Architecture teams to architect and deliver a unified, user-centric Employee Experience Portal.
• Assess and enhance existing ServiceNow configurations (e.g., EC Pro) to ensure alignment with enterprise architecture standards and industry best practices.
• Define and guide the technical architecture for seamless integrations between ServiceNow, Workday, and other enterprise platforms.
• Identify integration challenges and performance bottlenecks; recommend and implement scalable, effective solutions.
• Actively participate in technical design and review sessions, influencing architectural decisions and ensuring cross-functional alignment.
• Provide light hands-on debugging and issue resolution support as needed (note: this is not a full-time development role).
• Navigate and align diverse technical and business perspectives to drive consensus and informed decision-making.

Required Skills & Experience

• Proven expertise in ServiceNow, with a focus on enterprise-grade integrations and platform architecture.
• Hands-on experience designing and delivering ServiceNow–Workday integrations or similarly complex cross-platform solutions.
• Strong grasp of cloud architecture principles and modern integration frameworks (e.g., REST, SOAP, middleware).
• Exceptional communication and stakeholder management skills, with the ability to influence and collaborate across technical and business teams.
• Familiarity with AI and search capabilities within ServiceNow or comparable platforms (preferred).
• Ability to provide strategic architectural guidance while remaining hands-on for configuration and troubleshooting when necessary.

Preferred Qualifications

• Experience with Workday integrations or broader HR systems transformation initiatives.
• Prior involvement in employee experience portal modernization or digital workplace programs.
• Exposure to large-scale enterprise environments, including familiarity with governance, compliance, and change management processes.