ServiceNow Architect

Desired Competencies (Technical/Behavioral Competency)

Must-Have Technical Competency

Experience as a Senior Technical Lead / Architect. Experience of ITSM, CMDB, Integrations, VA within ServiceNow Basic Knowledge in Cloud Fundamentals, Windows/Unix admin skills Intermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.) Good understanding in Monitoring tool Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations Knowledge and experience with base platform & reports Good experience in Scripting & RegEX (JavaScript, Unix Shell scripting and Windows scripting and PowerShell) Experience in integration using REST API / SOAP / any other technology Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability Must be ServiceNow Certified Systems Administrator Should possess knowledge in Agile/Scrum methodology Basic knowledge with ITIL/industry standards Knowledge of software development lifecycle (SDLC)

Behavioral competency

Effective communication skills with both non-technical and technical audiences (verbal and written) Excellent Interpersonal skills to work with the project team members collaboratevily Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

ITIL V3/V4 foundation certification Preferred to have Discovery, Event management, Service mapping certification

Responsibility of / Expectations from the Role

Understand the given application requirements (or User Stories) Understand and follow the Best Practices and Standards/Guidelines for development Participate in the Daily stand-up meetings and understand the changes proposed on the requirements / user stories Must be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria Responsible for the code quality of assigned tasks Perform Unit Testing and do documentation as required Provide support to the users during the User Acceptance Testing Provide any required training to the users on the user stories Knowledge and ability to configure, manage and maintain MID servers Proficient in configure & maintain credentials and working with command line console Ability and knowledge in Discovery Schedules & troubleshoot with device owners Knowledge to implement Cloud & Tag based discovery Ability to communicate & gather requirements from application teams to build Service Map Customize/Develop IRE rules, Script Includes, Business Rule, Schedule Jobs, Patterns, Probes & Sensors Maintains event management integrations and application Proficient in configure/modify Event Rule, Field Mapping, Alert Management rule & flows (Flow Designer) Ability to configure de-duplication & correlation ru le Configure and customize Report & Dashboard Co-ordinate with Infrastructure/Application team for requirement and trouble shooting

Salary Range-$100,000-$150,000 a year

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TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.