ServiceNow Architect

Norfolk, VA

Full-time

8 days ago

Job Description

We are looking for a ServiceNow Architect to design and develop network and system architectures and define key capabilities and performance requirements. The ServiceNow Architect defines total systems design and technology maturity constraints in accordance with mission requirements; develops network and system element architecture and design and interface definitions; defines network and system implementation approach and operational concept; develops models and architectural guidelines for current and future network and system development; and ensures requirements are met and evaluates performance with customer.

In this role, the ServiceNow Architect:

Interfaces with the user(s) and all other stakeholders in order to determine their needs.
Generates the highest level of requirements, based on the user's needs and other constraints such as cost and schedule.
Performs cost-benefit analyses to determine whether requirements are best met by manual, software, or hardware functions; making maximum use of commercial off-the-shelf or already developed components.
Designs and develops solutions to applications problems, system administration issues, or network concerns.
Develops partitioning algorithms (and other processes) to allocate all present and foreseeable requirements into discrete partitions such that a minimum of communications is needed among partitions, and between the user and the system.

The ServiceNow Certified Technical Architect (CTA) will lead the architecture, design, and implementation of enterprise‑scale ServiceNow solutions in support of a USAF program. This role provides hands‑on technical leadership across multiple platform areas, including ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine, ensuring scalable, secure, and compliant delivery aligned with federal and DoD requirements.

Responsibilities include:

ServiceNow Architecture & Platform Leadership

Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
Serve as the technical SME for:
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- Security Operations (SecOps)
- Strategic Portfolio Management (SPM)
- Integrated Risk Management (IRM)
- App Engine & Automation Engine
- CMDB and CSDM
Design and oversee integrations using Integration Hub, REST APIs, and custom spokes.
Lead platform governance, ensuring alignment with best practices and federal security standards.
Guide developers and administrators on technical design, configuration, and implementation.
Produce and maintain technical design documentation, architectural diagrams, and configuration standards.

Collaboration & Program Support

Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery.
Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions.

Network Architecture & Engineering

Provide SME‑level support on network infrastructure and network hardware.
Implement, administer, and troubleshoot network infrastructure devices.
Create accurate network diagrams and documentation for design and planning.
Apply strong understanding of network protocols, LAN/WAN technologies, and network security.
Diagnose and resolve network issues with strong analytical and problem‑solving skills.

Professional Attributes

Excellent interpersonal, communication, and organizational skills.
Ability to work collaboratively in team environments and directly with customers.
Self‑starter who can work independently with minimal oversight.
Flexible and dependable, able to adapt to program needs.
Ability to quickly learn new technologies and products.

Qualifications
Required Education and Experience

High School Degree with 12+ yrs experience
Clearance Level: Top Secret with SCI Eligibility (TS/SCI)
10+ years of experience including
ServiceNow architecture, configuration, workflow development, and platform enhancements.
Establishing and executing platform governance.
Evaluating operational and strategic demands against platform capabilities and leading practices.
Translating technical and business requirements into architectural blueprints.
Working directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities.
Creating architectural blueprints for federal agencies.
Leading ServiceNow version upgrades.
Deep understanding of overall ServiceNow platform architecture.
Network security, LAN/WAN design, and network infrastructure documentation.
Required Certifications:
- DoD 8570.01-M IAT Level II (e.g., Sec+ CE, SSCP, CND, CCNA Security).
Technical Expertise
- App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence
- Strong knowledge of CMDB and CSDM
- Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow.

Preferred Skills and Experience

Experience with DoD NIPR, SIPR and JWICS Networks.
DoD 8570.01-M IASAE II (CASP+CE, CISSP, CSSLP) compliance.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Technical Architect (CTA).

Numbers & Facts

Location	Norfolk, VA
Job Type	Full-time

Skills

Agile Programming Methodologiesunmatched
Algorithmsunmatched
Analysis Skillsunmatched
Application Programming Interface (API)unmatched
Architectural Servicesunmatched
Asset Managementunmatched
Automationunmatched
Best Practicesunmatched
Blueprintsunmatched
Business Architectureunmatched
CAD (Computer-Aided Design) Softwareunmatched
Commercial Off-the-Shelf (COTS)unmatched
Communication Skillsunmatched
Continuous Deployment/Deliveryunmatched
Continuous Integrationunmatched
Cost Benefit Analysisunmatched
DevOpsunmatched
Documentationunmatched
Federal Governmentunmatched
Google App Engine (GAE)unmatched
IT Service Management (ITSM)unmatched
Interpersonal Skillsunmatched
Investment Managementunmatched
Local Area Network (LAN)unmatched
Multiplatform/Cross-Platformunmatched
Needs Assessmentunmatched
Network Administration/Managementunmatched
Network Architecture/Engineeringunmatched
Network Designunmatched
Network Protocolsunmatched
Network Securityunmatched
Network Supportunmatched
Network System Hardwareunmatched
Network Systemsunmatched
Operational Auditunmatched
Operational Strategyunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
REST (Representational State Transfer)unmatched
Requirements Managementunmatched
Risk Managementunmatched
Secondary Schoolunmatched
ServiceNowunmatched
Software Designunmatched
Software Developmentunmatched
System Architectureunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Technical Leadershipunmatched
Technical Writingunmatched
Technical/Engineering Designunmatched
United States Air Force (USAF)unmatched
United States Department of Defense (DoD)unmatched
Wide Area Network (WAN)unmatched

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