Job Description
Location: Philadelphia, PA
Description:
Contact: kswaroop@judge.com
Description:
Job Title:
ITSM Platform Architect – AI‑Enabled ITSM
ITSM Platform Architect – AI‑Enabled ITSM
Location: Philadelphia, PA
Full-Time
Summary:
Seeking a senior ITSM Platform Architect to support onshore IT operations with a strong focus on AI‑enabled ITSM architecture and operations. This role leads the design and implementation of advanced AI agents embedded within ITSM processes, driving automation, intelligent decisioning, and operational efficiency in a live enterprise environment.
Seeking a senior ITSM Platform Architect to support onshore IT operations with a strong focus on AI‑enabled ITSM architecture and operations. This role leads the design and implementation of advanced AI agents embedded within ITSM processes, driving automation, intelligent decisioning, and operational efficiency in a live enterprise environment.
Required / Mandatory Skills:
- 8+ years of hands‑on experience with an enterprise ITSM platform, with deep expertise in ITSM architecture and operations
- Proven experience designing and building AI Agents on an ITSM platform beyond standard out‑of‑the‑box AI features, including:
- Agent workflows
- Autonomous decisioning
- Contextual reasoning
- Orchestration and escalation logic
- Strong expertise in AI‑assisted ITSM capabilities, including:
- Incident summarization
- Case deflection
- Intelligent routing
- Virtual agent integration with AI agents
- Advanced platform development skills, including:
- Server‑side and client‑side scripting
- Business rules and access controls
- Workflow and flow‑based automation
- Performance optimization
- Strong understanding of ITSM data models, CMDB, and core ITSM processes (Incident, Problem, Change, Request)
- Experience integrating the ITSM platform with enterprise systems using APIs, middleware, and event‑driven patterns
- Solid knowledge of platform governance, upgrades, release management, and best practices
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Contact: kswaroop@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Numbers & Facts
| Location | Philadelphia, PA |
| Industry | Computer/IT Services |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1970 |
| Website | https://www.judge.com |
About Company
The Judge Group Inc., is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India.
The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications. If you would like to learn more about The Judge Group visit www.judge.com or call toll free (800) 360-4474.
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