Role Overview
We are seeking an experienced ServiceNow Architect to strategic advisory services across ServiceNow-led transformation initiatives. This role is focused on solution architecture, presales support, and early-phase engagement leadership, working closely with System Integrators (SIs), sales teams, and enterprise US-based clients.
The ideal candidate brings deep expertise across ServiceNow platform architecture, enterprise workflows, governance models, and large-scale implementations, with the ability to clearly articulate business value, operating models, and implementation roadmaps during presales and client discovery phases.
Key Responsibilities
Lead ServiceNow solution design for pre-sales activities including RFP/RFI responses, proposals, demos, and client presentations
Define end-to-end ServiceNow architectures aligned with client business objectives
Design implementation of roadmaps, effort estimates, staffing models, and pricing structures
Support sales teams in positioning ServiceNow as a platform for enterprise transformation, not just ITSM
Contribute to win strategies and solution narratives for complex deals
Client & SI Engagement
Act as a trusted advisor to enterprise US clients and System Integrator partners
Lead discovery and solutioning workshops to understand current-state processes and pain points
Collaborate with SI teams on co-delivery models, governance, and platform ownership
Support executive-level conversations with CIOs, IT leaders, and business stakeholders
ServiceNow Platform & Transformation Advisory
Architect solutions across ServiceNow modules, including:
ITSM, ITOM, ITAM
HRSD, CSM
GRC, SecOps
Custom App Development & Integrations
Define governance models, data strategy, security, and compliance frameworks
Advise on platform standardization, reusability, and technical debt reduction
Define KPIs, success metrics, and operational reporting models
Delivery Enablement (As Needed)
Provide architectural oversight during early delivery phases
Review solution designs, implementation plans, and configuration approaches
Support transition from presales to delivery with minimal risk and rework
Mentor ServiceNow leads, developers, and delivery managers
Required Qualifications
15 years of experience in enterprise IT, workflow platforms, or digital transformation
8+ years of hands-on ServiceNow experience, including architect-level responsibilities
Proven experience working with System Integrators and enterprise clients
Strong experience supporting US-based customers across pre-sales and delivery