ServiceNow Architect

Overview

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.

Position Summary

Credence has an immediate need for a ServiceNow Architect who will be responsible for providing the overall guidance and structure for architecting, implementing, and maintaining innovative solutions and approaches. This position supports technical solution and development / implementation of solutions that leverage the OOTB ServiceNow modules and Custom App to migrate legacy applications to the DLA Enterprise ServiceNow platform.

Responsibilities:

• Ensure all designs created by different teams aligns with the architecture principles of ServiceNow and should be reusable, reliable, and adaptive.
• Act as the technical gateway between the initial designs agreed through to the delivery cycles with the project managers, business analysts, solution architects and developers.
• Provide presentation to senior stakeholders on the solution approaches and roadmaps.
• Ensure that the platform capabilities are efficiently and effectively utilized to drive expected business outcomes.
• Requirements elicitation, design, development, testing, training, and implementation support
• Managing the ServiceNow solution design, development, testing, and go-live support.
• Understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
• Working with project resources to define sustainment governance and processes as part of operational transition.
• Providing insight and expertise into the ServiceNow platform capabilities and roadmap
• Working with technical subject matter experts (SMEs) to identify and refine data requirements.
• Provide guidance to convert requirements into design and migration steps.
• Working with customer SME’s and senior leadership to ensure systems requirements are met.
• Proficient with business rules, client script, UI policies, UI actions, script includes, flow designer, notifications.
• Fosters a customer-focused environment.
• Communicates effectively through presentations to a wide variety of audiences at all organizational levels.
• Eliminates obstacles, gets results that have a clear, positive, and direct impact on business performance. Drives the organization to achieve results.
• Displays and lives collaborative leadership by inviting varied perspectives to discussions.
• Good problem solver and out of the box thinker
• Familiarity with systems integration utilizing web services and other web-based technologies.

Requirements

• Must be a US citizen with the ability to obtain a DoW Secret clearance is required for consideration.
• Bachelors of Science in Computer Science, Information Systems, Engineering, Business or related discipline is required.
• Five (5) years total work experience
• Experience with application programming interfaces (APIs) in a ServiceNow platform in order to support Low-Code/No-Code Development.
• Experience with API platform such as MuleSoft is a plus.
• Experience developing application/process automation software based on BPMN models, experience using software tools such as Java, Javascript, Salesforce, etc. with Oracle or Microsoft SQL Server databases.
• Experience as a Business Architect for development and implementation projects
• Experience performing ServiceNow analysis, architecture, and application development or similar responsibility.
• Hands-on experience with ServiceNow components, such as Predictive Intelligence, Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self-Service Portal, etc.
• Experience in performing and advising on change management.
• Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production.
• Proficient in JavaScript, HTML, CSS, XML
• Basic knowledge of DevOps tools such as Jenkins and Ansible.
• Experience in agile and hybrid low-code application development using JIRA for user story task management.
• Good understanding of ServiceNow's architecture, data model, and core concepts.
• Knowledge of RESTful API design principles and the ability to create and consume REST APIs in ServiceNow.
• Knowledge of configuring ServiceNow to receive requests from the API Gateway, including the correct HTTP methods (GET, POST, PUT, DELETE) and response handling.
• Good understanding of ACLs for API security

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources