Job Description
Location: Cincinnati, OH
Duration: 6 months
Job Title: ServiceNow Business Analyst
Experience Required: 4–6 years
- Mandatory Qualifications:
- Minimum 5 years of business analysis experience supporting enterprise technology implementations.
- Minimum 3 years of experience supporting ServiceNow implementations or enhancements.
- Strong experience in requirements management.
- Experience facilitating stakeholder workshops and requirement-gathering sessions.
- Experience documenting business processes and workflows.
- Hands-on experience with User Acceptance Testing (UAT) and solution validation.
- Strong communication, analytical, and stakeholder management skills.
- Preferred Experience:
- Experience implementing multiple ServiceNow modules.
- ITSM (IT Service Management) experience.
- CMDB (Configuration Management Database) experience.
- ITOM (IT Operations Management) experience.
- ServiceNow Employee Center experience.
- ServiceNow Case Management experience.
- Organizational Change Management (OCM) experience.
- Experience working within the government sector.
- Experience with ServiceNow Customer Service Management (CSM).
- Key Responsibilities:
- Gather, analyze, and document business and technical requirements for ServiceNow implementations.
- Facilitate stakeholder workshops to understand business needs, pain points, and process requirements.
- Translate business requirements into functional requirements and ServiceNow solutions.
- Document current-state and future-state business processes.
- Collaborate with technical teams, developers, and ServiceNow architects throughout implementation.
- Support ServiceNow module implementations, enhancements, and process improvements.
- Develop and maintain requirements documentation, process flows, and functional specifications.
- Coordinate and support UAT activities, including test scenarios, test cases, defect tracking, and validation.
- Validate delivered solutions against business requirements and acceptance criteria.
- Support stakeholder communication, issue resolution, and solution adoption.
- Contribute to organizational change management and user adoption activities.
- ServiceNow Skills:
- ServiceNow ITSM
- ServiceNow CSM
- ServiceNow CMDB
- ServiceNow ITOM
- ServiceNow Employee Center
- ServiceNow Case Management
- ServiceNow implementations and enhancements
- ServiceNow business process configuration and optimization
- Preferred Certifications:
- CBAP (Certified Business Analysis Professional)
- PMI-PBA (Professional in Business Analysis)
- ServiceNow Certifications
- ITIL Foundation
- Essential Skills:
- Business Analysis
- Requirements Management
- Stakeholder Workshop Facilitation
- Business Process Documentation
- UAT & Solution Validation
- ServiceNow
- IT Service Management (ITSM)
- Customer Service Management (CSM)
- Stakeholder Management
- Organizational Change Management
Numbers & Facts
| Location | Cincinnati, OH |
| Salary | $45.45–$53 Per Hour |
Skills
Acceptance Testingunmatched
Analysis Skillsunmatched
Bug Tracking/Defect Managementunmatched
Business Analysisunmatched
Business Processesunmatched
Case Managementunmatched
Change Managementunmatched
Communication Skillsunmatched
Configuration Managementunmatched
Customer Acquisitionunmatched
Customer Service Managementunmatched
Governmentunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Needs Assessmentunmatched
Operations Managementunmatched
Problem Solving Skillsunmatched
Process Flowunmatched
Process Improvementunmatched
Product Requirements Document (PRD)unmatched
Requirements Managementunmatched
ServiceNowunmatched
Technical Supportunmatched
Technical Writingunmatched
Test Caseunmatched
Test Scenariounmatched
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