ServiceNow CMDB/CSDM SME

Work Type: Hybrid, subject to final DOE direction
Location: Morgantown, WV
Salary: $150,000–$200,000 per year, based on experience
Employment Type: Full-Time W-2
Anticipated Period of Performance: September 1, 2026–July 12, 2027
Contract Status: Contingent upon contract award

Position Overview

Our client is seeking a hands-on ServiceNow CMDB/CSDM Subject Matter Expert to support a proposed Department of Energy engagement involving the improvement and maturation of an existing ServiceNow Configuration Management Database.

The selected professional will document CMDB requirements, define Configuration Item structures and lifecycles, implement the Common Service Data Model, configure identification and reconciliation processes, establish data-population methods, support integrations and discovery schedules, and develop CMDB health metrics and reporting.

This is a senior, hands-on implementation position. Depending on the final team composition, one of the three ServiceNow professionals supporting the project may also assume broader Solution Architect responsibilities.

The anticipated start date is September 1, 2026, or as close to that date as possible.

Key Responsibilities

• Document CMDB requirements, including Configuration Data Management and related requirements.
• Define the scope of Configuration Item types, including servers, workstations, network devices, mobile devices, and administrative and research components.
• Review the Common Service Data Model framework and assess its impact on existing processes.
• Review, configure, and implement CSDM.
• Review and configure CI class attributes, identification rules, reconciliation rules, and relationships.
• Define CI lifecycles.
• Define the primary data-population method for each CI class, including automated discovery, integrations, and manual entry.
• Document the rationale supporting each selected data-population method.
• Configure integrations and discovery schedules.
• Support the initial data load and reconciliation process.
• Conduct iterative data reviews until the required level of accuracy is achieved.
• Develop CMDB health key performance indicators and metrics.
• Create associated CMDB dashboards and reports.
• Enable CMDB linkages with ITSM Change Management, Security Incident Response, Vulnerability Response, Application Business Portfolio, and Asset Management.
• Configure ServiceNow forms and workspaces.
• Provide staff training and knowledge transfer.

Requirements

Minimum Qualifications

• Minimum three years of ServiceNow implementation experience.
• Minimum three years of ServiceNow architecture experience involving solution design, development, and customization.
• Minimum three years of ServiceNow CMDB/CSDM experience.
• Minimum three years of experience documenting CMDB requirements.
• Minimum three years of experience defining Configuration Item types and scope.
• Minimum three years of experience developing CMDB KPIs, metrics, dashboards, or reports.
• Minimum three years of experience configuring integrations and discovery schedules.
• Minimum three years of experience with ServiceNow ITSM Change Management.
• Hands-on experience implementing and configuring ServiceNow solutions.
• Current ServiceNow certification.
• Must be a U.S. citizen due to federal contract requirements.
• Must be willing and able to complete applicable background screening and DOE badging requirements.
• Must be prepared for onsite presence in Morgantown, West Virginia, if required by DOE.

Preferred Qualifications

• Bachelor’s degree.
• Previous federal government or Department of Energy experience.
• Ability to commute to Morgantown, WV.

Benefits

Compensation

$150,000–$200,000 per year, based on experience and contingent upon contract award.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Unpaid sick leave and personal time off in accordance with company policy

Work Location

This position is being recruited as hybrid while final work-location guidance is pending from DOE.

Candidates should be prepared for onsite work in Morgantown, West Virginia. The final onsite schedule and remote-work availability will be based on DOE requirements and cannot be guaranteed at this stage.

Security and Citizenship Requirements

Applicants must be U.S. citizens due to federal contract requirements.

No active security-clearance level is currently specified. Selected personnel must successfully complete applicable background screening and DOE identity-verification and badging requirements. Additional access requirements may be established by the DOE Contracting Officer.

Contract Contingency

This position supports an active proposal and is contingent upon contract award. The anticipated period of performance is September 1, 2026 through July 12, 2027. The anticipated start date and work arrangement remain subject to contract award and final DOE direction.