We are seeking a skilled and experienced ServiceNow CMDB Engineer to join our team in Irving, TX. This is a full-time, onsite position for candidates who are passionate about IT operations and configuration management. The ideal candidate will have deep expertise in ServiceNow, CMDB architecture, and ITOM practices.
Responsibilities:
Design, implement, and maintain the ServiceNow CMDB and related ITOM modules.
Ensure alignment with CSDM (Common Service Data Model) and ITIL best practices.
Collaborate with cross-functional teams to integrate CMDB with other ITSM processes.
Perform data quality audits and ensure accuracy of configuration items.
Develop and maintain documentation for CMDB processes and architecture.
Requirements
Required Qualifications:
Proven experience with ServiceNow platform, especially CMDB and ITOM modules.
Strong understanding of CSDM and ITIL frameworks.
ServiceNow certifications (e.g., Certified System Administrator, CMDB Fundamentals).
Ability to work onsite in Irving, TX five days a week.
Must be eligible to work in the U.S. without sponsorship (W2 only).
Preferred Skills
Experience with Service Mapping and Discovery.
Familiarity with scripting in ServiceNow (JavaScript, Glide).
Strong analytical and problem-solving skills.
Numbers & Facts
Location
Coppell, Texas
Website
https://alignity.io/
Skills
Analysis Skillsunmatched
Auditingunmatched
Best Practicesunmatched
Configuration Managementunmatched
Cross-Functionalunmatched
Data Modelingunmatched
Data Qualityunmatched
Documentationunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
JavaScriptunmatched
Operations Managementunmatched
Problem Solving Skillsunmatched
Scripting (Scripting Languages)unmatched
ServiceNowunmatched
Systems Administration/Managementunmatched
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