Job Description
Job Title: ServiceNow CMDB & ITOM Specialist (Discovery, Event Management)Location: Houston, TX
Duration: 6 Months
Requirements- 5-10 years of experience in IT Service Management / IT Operations with strong focus on CMDB and ITOM
- Strong expertise in CMDB design, implementation, and governance, including CI lifecycle management and relationship mapping
- Hands-on experience with ServiceNow Discovery, including MID Servers, probes, patterns, and credential management
- Experience in Service Mapping and dependency mapping across enterprise applications
- Strong knowledge of ITOM modules such as Event Management, Orchestration, and Cloud Discovery
- Experience in CMDB data reconciliation, normalization, and data quality management
- Good understanding of ITIL processes (Incident, Problem, Change, Release) and their integration with CMDB
- Exposure to integration with external data sources (e.g., monitoring tools, infrastructure platforms)
- Familiarity with scripting or automation (JavaScript, PowerShell, APIs) for CMDB Discovery customization
- Strong analytical, troubleshooting, and stakeholder communication skills.
Key Responsibilities- Design, implement, and maintain the Configuration Management Database (CMDB) ensuring accuracy, completeness, and integrity of CI data
- Configure and manage ServiceNow Discovery, including probes, sensors, and MID servers for automated CI population
- Establish and enforce CMDB governance policies, naming conventions, and data standards
- Perform CMDB audits, reconciliation, and data quality improvements to maintain trusted configuration data
- Lead and support Service Mapping initiatives to map business services and their dependencies
- Configure and support ITOM modules (Event Management, Orchestration, Discovery) to improve operational visibility
- Integrate CMDB with external tools and data sources (monitoring, infrastructure, cloud platforms)
- Collaborate with infrastructure, application, and platform teams to ensure accurate CI population and relationship mapping
- Provide reporting and insights on CMDB health, coverage, and data quality metrics
- Support incident, problem, and change management processes using accurate CMDB data
- Drive continuous improvement and automation initiatives across CMDB and ITOM processes
- Maintain detailed documentation, SOPs, and configuration standards.
Section IV - Job Qualifications / SkillsSection: Details / Example Content
Domain: IT Service Management / IT Operations (CMDB / ITOM)
Soft Skills:- Strong troubleshooting
- Analytical Mindset
- Communication Skills
- Customer Focus
- Documentation
Certifications:- ServiceNow CSA
- CIS (Discovery, CMDB, ITOM preferred)
Skills
Analysis Skillsunmatched
Application Programming Interface (API)unmatched
Auditingunmatched
Automationunmatched
Business Servicesunmatched
Change Managementunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Configuration Managementunmatched
Continuous Improvementunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Managementunmatched
Data Qualityunmatched
Documentationunmatched
Enterprise Applicationsunmatched
Event Managementunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
JavaScriptunmatched
Operational Improvementunmatched
Process Improvementunmatched
Quality Managementunmatched
Quality Metricsunmatched
Reconciliationunmatched
Reporting Skillsunmatched
Scripting (Scripting Languages)unmatched
ServiceNowunmatched
Standard Operating Procedures (SOP)unmatched
Technical Supportunmatched
Windows PowerShellunmatched
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