ServiceNow CSM-AI Architect

The Brixton Group, Inc.

Collegeville, PA

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JOB DETAILS

SKILLS

Agent Communication, Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Biology, Customer Service Management, Enterprise Architecture, MCP - Microsoft Certified Professional, ServiceNow

LOCATION

Collegeville, PA

POSTED

17 days ago

Duration: 6+ month
Location: Collegeville, PA or NY/NJ (On-site 2-3 days/week)

Requirements:

ServiceNow Customer Service Management (CSM) architecture.
Enterprise Agentic AI solution architecture.
10+ years of ServiceNow architecture experience.
Must have life-sciences background.

Responsibilities:

Architect Agentic AI solution using ServiceNow CSM, Now Assist, Flow designer.
Design multi-agent architectures using model context protocol (MCP) and agent-to-agent communication patterns.
Design secure enterprise integrations between ServiceNow and external API platforms.
Define enterprise data architecture supporting AI agents, customer context, analytics.
Real time decisioning through Snowflake and related platforms.
Lead architecture workshops, establish technical road maps.
Implement AI governance controls.

ServiceNow CSM-AI Architect

The Brixton Group, Inc.

Collegeville, PA

About the Company

The Brixton Group, Inc.

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