Administrative Skills, Agile Programming Methodologies, Application Programming Interface (API), Best Practices, CSS (Cascading Style Sheet), Continuous Deployment/Delivery, Continuous Integration, Cross-Functional, Google App Engine (GAE), HTML (HyperText Markup Language), IT Service Management (ITSM), ITIL (IT Infrastructure Library), Industry/Trade Analysis, Information Technology Consulting, Internet Technology, JavaScript, Microsoft Visual Studio, Process Development, Process Improvement, Quality Management, REST (Representational State Transfer), Requirements Management, SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), ServiceNow, Software Administration, System Integration (SI), Systems Engineering, Systems Maintenance, Systems Scalability, Team Player, Testing, United States Citizen, User Interface/Experience (UI/UX), Web Programming, Web Services