ServiceNow Developer

Education:

• Bachelor's degree in a relevant field from an accredited College/University is preferred.
• Alternative Path: If the candidate does not possess a relevant four-year degree, an additional four years of relevant work experience will be required.

Required Experience:

• Minimum of 8 years of Information Technology experience.
• ServiceNow Certified System Administrator (CSA) certification.
• Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend configuration and/or App Engine Studio).
• Strong oral and written communication skills, including the ability to collaborate effectively with technical teams, stakeholders, and customers.
• Work independently with minimal supervision or as part of a cross-functional development team to deliver time-sensitive tasks and platform enhancements.
• Participate in requirements gathering, technical design discussions, and peer reviews to ensure solutions meet business and technical standards.
• Develop and maintain technical documentation, including configuration details, integration specifications, and operational runbooks.

Required Technical Skills:

• Leverage AI capabilities (AI specific tools are CoPilot and playwright) in daily work to improve productivity and solution quality (e.g., accelerating troubleshooting, code review, documentation, and automation design).
• Knowledge of users, groups, roles
• Experience creating, modifying, troubleshooting ACLs (Access Control Rules)
• Experience using Flow Designer, including approvals, task orchestration etc
• Experience with automated testing and quality practices: ATF (Automated Test Framework)
• Strong understanding of the ServiceNow data model (tables, inheritance, dictionary attributes), update sets
• Develop, enhance, and maintain ServiceNow client-side and server-side scripting, including Client Scripts and Business Rules.
• Design and implement Service Catalog solutions, including Catalog Items, variables, UI Policies, UI Actions, UI Builder / Service Portal, Workspaces.

Preferred Skills:

• ServiceNow application development experience in two or more of the following areas:
  • ITSM modules including Incident, Change, Problem, and Knowledge Management
  • SPM modules including Demand and Project Portfolio Management (PPM)
  • Integrations using REST APIs, including data imports/exports and Transform Maps, Auth/JWT, MID Server, Integration Hub spokes, error handling/retries, and monitoring

CMDB configuration and development (tables/classes, relationships, IRE, data quality, and governance).