Job Description
We are looking for an experienced Business Process Consultant with strong ServiceNow expertise to lead customer engagements, design optimized workflows, translate business requirements into solutions, and drive process automation and AI adoption.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Lead small to medium-sized ServiceNow implementation teams as a functional solution lead.
- Specialize in 1–2 ServiceNow workflows/modules and provide subject-matter expertise.
- Translate business requirements into ServiceNow configuration and solution designs.
- Create user stories, acceptance criteria, testing strategies, and process documentation.
- Identify opportunities for workflow improvement, automation, and AI adoption.
- Design efficient solutions aligned with ServiceNow capabilities and best practices.
- Collaborate with customers, product teams, developers, and stakeholders.
- Coach and mentor junior Business Process Consultants.
- Provide feedback to improve ServiceNow products and customer solutions.
- Maintain relevant ServiceNow certifications and workflow expertise.
Required Qualifications:
- 8+ years of experience in professional services, consulting, or a related field.
- Strong ServiceNow implementation and workflow expertise.
- Relevant ServiceNow certifications.
- Experience in business process consulting, solution design, and customer engagement.
- Strong analytical, communication, and problem-solving skills.
- Ability to work independently and collaboratively.
- Experience leveraging AI to improve workflows, decision-making, and business processes.
- Understanding of responsible AI adoption, AI use cases, and ethical considerations.
- Willingness to travel up to 50%.
Numbers & Facts
| Location | Aurora, IL |
| Industry | Computer/IT Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
| Website | http://q1tech.com/ |
About Company
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.
Skills
- Acceptance Testingunmatched
- Analysis Skillsunmatched
- Artificial Intelligence (AI)unmatched
- Automationunmatched
- Best Practicesunmatched
- Business Processesunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Documentationunmatched
- Mentoringunmatched
- Problem Solving Skillsunmatched
- Professional Servicesunmatched
- Quality Assurance Methodologyunmatched
- Requirements Managementunmatched
- ServiceNowunmatched
- Test Strategyunmatched
- Use Casesunmatched
- Willing to Travelunmatched
- Workflow Analysisunmatched
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