ServiceNow Developer- (CMBD/ITAM) Federal

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take our work seriously and do a lot of critical mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with.

We have a team that is invested in creatingnew solutionsthat lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values — passion, solidarity, generosity, curiosity, and boldness — and these come alive in the work we do and how we do it.

Together, we know our people are ourdifference— for our clients and our colleagues.

Are you ready to:

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to ourclients?

• Learn and grow by taking advantage of every opportunity available toyou?

• Be the difference and make it happen?

Role Summary

MetaPhase is seeking a Certified ServiceNow Application Developer to support our work with the USDA National Finance Center (NFC). The developer will support ongoing ServiceNow modernization, enhancement, operations, and product deployment activities across a large federal environment. This role will help sustain current environments, improve workflows, support foundationdataand CMDB-related activities, enhance ServiceNow modules, and promote solutions through the customer’s SDLC and Agile processes.

The right candidate will have hands-on ServiceNow development experience, strong portal and workflow design capabilities, Performance Analytics experience, and a solid understanding of ServiceNow best practices in federal or regulated environments. The developer will work closely with product owners, scrum masters, business analysts, technical leads, architects, testers, and federal stakeholders to deliver secure, accessible, documented, and high-quality ServiceNow solutions.

What You Will Be Doing

• Configure, enhance, and sustain ServiceNow applications and platform capabilities across multiple environments, including development, QA, training, and production.

• Support operations and maintenance requests, workflow issues, process improvement requests, task requests, defects, and approved customer enhancements.

• Develop and maintain ServiceNow workflows, Flow Designer flows, business rules, scriptincludes,client scripts, UI policies, UI actions, ACLs, notifications, catalog items, and update sets.

• Support full portal development, Service Portal enhancements, self-service experiences, catalog functionality, knowledge access, and user-facing ServiceNow capabilities.

• Support foundation data synchronization activities, including updates and corrections toorganization,agency,department, location, phone, email, user, caller, and related tables.

• Support CMDB, configuration item, CSDM, asset management, Discovery, Service Mapping, and related data integrity activities to improve service visibility and operational insight.

• Support ServiceNow product deployment and enhancement efforts across ITSM, CSM, SPM, Financial Management,Enterpriseor Application Portfolio Management, Agile 2.0,IntegrationHub, and related platform capabilities.

• Develop dashboards, reports, KPIs, and Performance Analytics solutions that provide leadership and stakeholders with operational visibility and actionable insights.

• Create andmaintainintegrations using ServiceNow tools such asIntegrationHub, REST/SOAP APIs, MID Server, import sets, transform maps, and other approved integration methods.

• Participate in Agile ceremonies including daily standups, backlog refinement, sprint planning, sprint reviews, retrospectives, story development, and story point estimation.

• Create and support test cases,validateacceptance criteria, support UAT/CUAT, remediate defects, conduct regression testing, andassistwithreleasereadiness.

• Package and promote update setsin accordance withthe customer’s ServiceNow SDLC, change request, release management, and environment promotion procedures.

• Maintain technical documentation, configuration notes, release details, testing artifacts, and knowledge transfer materials for federal stakeholders and delivery team members.

• Follow ServiceNow development best practices, secure coding expectations, federal IT security requirements, NIST/FISMA-related controls, and Section 508 accessibility standards.

• Collaborate with federal representatives and cross-functional delivery teams to ensure work is complete,accurate, documented, and aligned to approved requirements.

What We NeedFromYou (Required)

• U.S. Citizenship. This role supports a federal contract.

• Ability to obtain andmaintaina Public Trust or other required federal suitability/background investigation.

• ServiceNow Certified Application Developer (CAD) certification.

• ServiceNow Certified System Administrator (CSA) certificationstronglypreferred.

• 5+ years of hands-on ServiceNow application configuration and development experience; 8+ years of overall IT or platform development experience preferred.

• Full ServicePortal, Employee Center, Customer Portal, or related portal development experience.

• Expertisein workflow design, Flow Designer, automation, business rules, scriptincludes,client scripts, UI policies, UI actions, ACLs, catalog items, and update sets.

• Strong Performance Analytics, dashboarding, reporting, KPI, or executive visibility experience.

• Experience with ServiceNow ITSM and several of the following: CSM, SPM/PPM, CMDB, ITOM Discovery, Service Mapping, ITAM/HAM/SAM,IntegrationHub, Financial Management, EPM/APM, HRSD, Service Catalog, or Service Portal.

• Experience supporting federal, regulated, or FedRAMP-aligned ServiceNow environments.

• Experience with Agile/Scrum delivery, story development, sprint ceremonies, testing, release management, and SDLC processes.

• Strong communication, documentation, stakeholder collaboration, problem-solving, and team orientation skills.

Bonus Points (Desired)

• Prior experience supporting USDA, NFC, OCFO, or other federal financial/service delivery environments.

• Experience with ServiceNow Gov/FedRAMP data center environments.

• Experience with CMDB/CSDM governance, Discovery, Service Mapping, HAM/SAM, SACM, or ITAM lifecycle processes.

• Experience withIntegrationHub, MID Server, LDAP, REST/SOAP, Jira, Workday, SAP/Oracle, SCCM/Tanium/BigFix, or other enterprise integrations.

Work Location

Remote