ServiceNow Developer – Contract Position

ServiceNow Developer

Contract Length: 12 months with the possibility of extending based on project need.

Candidate currently residing in Richmond, VA area is required.

Role requires the candidate to be ON SITE 3 days/week (NO EXCEPTIONS).

The client is seeking a ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.

Responsibilities Include:

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
• Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies
• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
• Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
• Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
• Troubleshoot complex platform, integration, data, and performance issues
• Apply development standards, security controls, automated testing, code review, source control, and release-management practices
• Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities

Required/Desired Skills

ServiceNow development and configuration. Required, 4 Years

JavaScript and ServiceNow client-side and server-side scripting. Required, 3 Years

API integration design, security, and troubleshooting. Required, 2 Years

REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring. Required, 2 Years

ServiceNow ITSM processes and modules. Required, 2 Years

Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing. Required, 2 Years

ServiceNow data models, tables, reference relationships, and CMDB. Required, 2 Years

User-centered solution design, accessibility, security, and maintainability. Required, 2 Years

Testing, code review, source control, and release-management practices. Required, 2 Years

Analytical, troubleshooting, documentation, and communication skills. Required, 3 Years

Collaboration with technical and non-technical stakeholders. Required, 3 Years

Employee Center, Service Portal, UI Builder, and configurable workspaces. Required, 2 Years

ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search. Required, 2 Years

Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification. Required, 2 Years

Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine. Desired, 2 Years

Automated deployment pipelines, Agile delivery, and DevOps practices. Desired, 2 Years