- Responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within the enterprise
- Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
- Provide expert level support and technical mentoring to implementation team
- Maintain deep, comprehensive knowledge of ServiceNow s capabilities and constraints.
- Recognize and develop opportunities to leverage ServiceNow as a platform.
- Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
- 10+ years IT industry experience and 5+ years of relevant experience from specified domain
- Knowledge of ITSM, ITAM, ITOM, CSM, BCM applications & integrations, Platform performance and monitoring, Platform upgrades
- Experience of working within a large enterprise on implementation initiatives
- Sound Technical knowledge of ServiceNow platform
- Relevant ServiceNow certification e.g. ServiceNow Certified System Administrator
- Glide Scripting & Javascript programming experience
- Web Services, HTML, CSS, XHTML, Workflow and UI development and Service Portal Concepts
- ITIL certification
- Working experience in Agile model