ServiceNow Developer ITSM, Integrations & AI

Position Overview

Client is seeking an experienced ServiceNow Developer to design, develop, configure, integrate, and maintain scalable solutions across the ServiceNow platform. The ideal candidate will have strong experience with ITSM, enterprise integrations, ServiceNow development, API integrations, user experience, and ServiceNow AI capabilities.

Only qualified candidates who are local to the Richmond, VA area will be considered, as this position requires onsite work.

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist – ITSM (CIS-ITSM)
• ITIL certification
• Experience with enterprise integrations and accessibility standards

Required Skills & Experience

• 4+ years of ServiceNow development and configuration experience
• 3+ years of JavaScript and ServiceNow client-side/server-side scripting
• 2+ years designing, securing, and troubleshooting API integrations
• 2+ years of REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring
• 2+ years working with ServiceNow ITSM processes and modules
• 2+ years of experience with Flow Designer, Integration Hub, Service Catalog, ACLs, and automated testing
• 2+ years working with ServiceNow data models, tables, reference relationships, and CMDB
• 2+ years designing user-centered, accessible, secure, and maintainable solutions
• 2+ years of experience with testing, code reviews, source control, and release management
• 3+ years of analytical, troubleshooting, documentation, and communication experience
• 3+ years collaborating with both technical and non-technical stakeholders
• 2+ years of experience with Employee Center, Service Portal, UI Builder, and configurable workspaces
• 2+ years of experience with ServiceNow AI capabilities, such as Now Assist, Generative AI, Predictive Intelligence, Virtual Agent, or AI Search

Preferred Skills

• Experience with additional ServiceNow domains, including:
  • ITOM
  • CSM
  • HRSD
  • IRM/GRC
  • App Engine
• Experience with automated deployment pipelines, Agile methodologies, DevOps practices, and CI/CD

Key Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements.
• Build secure, reliable enterprise integrations using REST, SOAP, webhooks, Integration Hub, MID Server, and related technologies.
• Develop and maintain Scripted REST APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
• Design intuitive and accessible user experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile applications.
• Collaborate with stakeholders, product owners, architects, and support teams to translate business requirements into effective technical solutions.
• Troubleshoot and resolve complex ServiceNow platform, integration, data, and performance issues.
• Apply ServiceNow development standards, security controls, automated testing, code review, source control, and release-management best practices.
• Develop reusable components, technical documentation, and maintainable solutions.
• Support ServiceNow upgrades, releases, enhancements, and ongoing platform improvements.
• Evaluate and implement opportunities for AI, automation, and process optimization within the ServiceNow platform.