Position Duties :
• Design, develop, and implement ServiceNow applications and integrations.
• Customize core ITSM applications such as Incident, Problem, Change, Request, and CMDB.
• Develop and maintain custom applications/modules using ServiceNow Studio.
• Create workflows, business rules, client scripts, UI policies/actions, and automated tasks.
• Integrate ServiceNow with third-party tools via REST/SOAP APIs and MID Server.
• Collaborate with Business Analysts and stakeholders to gather and clarify requirements.
• Develop reports, dashboards, and performance analytics widgets.
• Perform code reviews, unit testing, and maintain code quality and security.
• Maintain documentation on configurations, customizations, and system architecture.
• Documents all work for future reference.
• Able to work in a team environment.
• Able to communicate effectively orally and in writing.
• Participate in Agile/Scrum development cycles and sprints.
Required Skills:
• Bachelor's degree in computer science, Information Systems, or related field.
• 5+ years of hands-on ServiceNow development experience.
• Strong knowledge of JavaScript, Glide API, and ServiceNow scripting best practices.
• Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay).
• Familiarity with Agile/Scrum methodologies.
• ServiceNow Certified System Administrator (CSA) is required.
• ServiceNow Certified Application Developer (CAD).
Desired Skills:
• ServiceNow Certified Implementation Specialist (CIS- ITSM, HRSD, Discovery).
• Experience with Automated Test Framework (ATF).
• Exposure to ServiceNow App Engine and Flow Designer.
• Understanding of CMDB and Discovery.
• Knowledge of Employee Service Portal and custom widget development
Skill | Required / Desired | ||
Hands-on ServiceNow development experience | Required | ||
Bachelor's degree in computer science, Information Systems, or related field. | Required |
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Strong knowledge of JavaScript, Glide API, and ServiceNow scripting best practices. | Required |
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Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay). | Required |
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Familiarity with Agile/Scrum methodologies. | Required |
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ServiceNow Certified System Administrator (CSA) | Required |
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ServiceNow Certified Application Developer (CAD) | Desired |
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ServiceNow Certified Implementation Specialist (CIS- ITSM, HRSD, Discovery) | Desired |
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Experience with Automated Test Framework (ATF) | Desired |
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Exposure to ServiceNow App Engine and Flow Designer. | Desired |
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Understanding of CMDB and Discovery. | Desired |
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Knowledge of Employee Service Portal and custom widget development | Desired |
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