Job Description
Job Title: ServiceNow developer
ROLE_DESCRIPTION
"Collaborate with Product Owner and Customer(s) Stakeholders to:
Configure and manage On-Call Schedules, Rotations, and Escalation Policies.
Integrate on-call processes with Incident, Major Incident, and Event Management.
Configure notifications, alerts, and mobile support.
Develop ServiceNow workflows, business rules, and automations.
Support 24x7 operations and optimize response processes.
Troubleshoot scheduling and assignment issues. "
SKILLS_REQUIRED
"Hands on working experience in ServiceNow (On-Call Scheduling, Shift Management, and ITSM operations).
Strong knowledge of ITSM (Incident, Problem, Change, Major Incident).
Experience with Flow Designer, Business Rules, Notifications, and Integrations.
ITIL knowledge and strong stakeholder communication skills.
ServiceNow CSA ( CAD ) and CIS-ITSM certifications.
Experience with ITOM/Event Management and monitoring tool integrations.
Good Communication and Stakeholder Management, Analytical Problem-Solving "
ESSENTIAL_SKILLS
"Hands on working experience in ServiceNow (On-Call Scheduling, Shift Management, and ITSM operations).
Strong knowledge of ITSM (Incident, Problem, Change, Major Incident).
Experience with Flow Designer, Business Rules, Notifications, and Integrations.
ITIL knowledge and strong stakeholder communication skills.
ServiceNow CSA ( CAD ) and CIS-ITSM certifications.
Experience with ITOM/Event Management and monitoring tool integrations.
Good Communication and Stakeholder Management, Analytical Problem-Solving "
ROLE_DESCRIPTION
"Collaborate with Product Owner and Customer(s) Stakeholders to:
Configure and manage On-Call Schedules, Rotations, and Escalation Policies.
Integrate on-call processes with Incident, Major Incident, and Event Management.
Configure notifications, alerts, and mobile support.
Develop ServiceNow workflows, business rules, and automations.
Support 24x7 operations and optimize response processes.
Troubleshoot scheduling and assignment issues. "
SKILLS_REQUIRED
"Hands on working experience in ServiceNow (On-Call Scheduling, Shift Management, and ITSM operations).
Strong knowledge of ITSM (Incident, Problem, Change, Major Incident).
Experience with Flow Designer, Business Rules, Notifications, and Integrations.
ITIL knowledge and strong stakeholder communication skills.
ServiceNow CSA ( CAD ) and CIS-ITSM certifications.
Experience with ITOM/Event Management and monitoring tool integrations.
Good Communication and Stakeholder Management, Analytical Problem-Solving "
ESSENTIAL_SKILLS
"Hands on working experience in ServiceNow (On-Call Scheduling, Shift Management, and ITSM operations).
Strong knowledge of ITSM (Incident, Problem, Change, Major Incident).
Experience with Flow Designer, Business Rules, Notifications, and Integrations.
ITIL knowledge and strong stakeholder communication skills.
ServiceNow CSA ( CAD ) and CIS-ITSM certifications.
Experience with ITOM/Event Management and monitoring tool integrations.
Good Communication and Stakeholder Management, Analytical Problem-Solving "
Numbers & Facts
| Location | Plano, TX |
| Industry | Computer/IT Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
| Website | http://q1tech.com/ |
About Company
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.
Skills
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