Location: Hybrid - 2-3 - Fort Meade, MD || - Ogden, UT
we will consider relocation candidates, and I would also target candidates who have military background previous as they may be more interested in relocating and getting a clearance.
Candidates should have a minimum of 1 ServiceNow Certifications and need listed on resume and they will need to attain IAT Level II Certification before they can start (Security+ Certification is easiest).
Clearance:
we can process clearance so just need to be eligible for clearance
Senior Level
Master's Degree + 6 years of experience
Bachelor's Degree + 8 years of experience
Key Responsibilities
Support the implementation, configuration, customization, and maintenance of the ServiceNow platform.
Configure and support ServiceNow modules including:
IT Service Management (ITSM)
Operations Management (OMT)
Telecommunications Service Management (TSM)
Telecommunications Service Operations Management (TSOM)
Create and maintain workflows, forms, reports, dashboards, views, groups, roles, and service catalog items.
Develop custom applications, workflows, and platform enhancements to meet mission and business requirements.
Design, develop, and maintain integrations between ServiceNow and enterprise systems such as Elastic, Netcool, Kafka, and other technologies.
Support Configuration Management initiatives and maintain CMDB data integrity.
Design and implement solutions aligned with Configuration Management and governance policies.
Consolidate and normalize data from multiple sources into a centralized CMDB.
Coordinate and support ServiceNow platform upgrades, patches, and releases.
Troubleshoot and resolve ServiceNow platform issues and performance challenges.
Collaborate with engineers, architects, administrators, and stakeholders to deliver scalable ServiceNow solutions.
Participate in Agile development activities including sprint planning, backlog refinement, testing, and deployments.
Required Qualifications ServiceNow Experience
Experience level must align with the applicable Journeyman, Senior, or Master labor category requirements.
Minimum 2 years of hands-on ServiceNow development experience.
Experience developing, configuring, and customizing the ServiceNow platform.
Experience implementing and supporting ServiceNow ITSM processes including:
Incident Management
Change Management
Problem Management
Request Management
Experience supporting ServiceNow platform upgrades and system enhancements.
Technical Experience
Minimum 3 years of experience designing, developing, or supporting enterprise technology infrastructure solutions.
Experience creating and configuring:
Workflows
Forms
Reports
Dashboards
Views
Service Catalog Items
Groups and Roles
Experience integrating ServiceNow with enterprise tools and platforms such as Elastic, Netcool, Kafka, or similar technologies.
Experience with REST or SOAP integrations and enterprise application connectivity.
Experience supporting CMDB, Discovery, Asset Management, or Configuration Management initiatives.
Experience integrating data from multiple systems into a centralized CMDB while maintaining data quality and integrity.
Experience troubleshooting and resolving complex platform issues.
Additional Requirements
Must be eligible to attain DoD Secret level clearance (will process Interim Clearance before they start)
Must be eligible to obtain an IAT Level II or IAT Level III certification within 14 days of employment.
Numbers & Facts
Location
Plymouth Meeting, PA
Skills
Agile Programming Methodologiesunmatched
Asset Managementunmatched
Backlog Prioritizationunmatched
Change Managementunmatched
CompTIA Security+unmatched
Configuration Managementunmatched
Data Qualityunmatched
Enterprise Application Integration (EAI)unmatched
IAT - Information Assurance Technicalunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Incident Managementunmatched
Micromuse Netcoolunmatched
Operations Managementunmatched
Problem Solving Skillsunmatched
Quality Managementunmatched
REST (Representational State Transfer)unmatched
Reporting Dashboardsunmatched
Rumbaugh OMT (Object Modeling Technique)unmatched
SOAP (Simple Object Access Protocol)unmatched
ServiceNowunmatched
Software Developmentunmatched
Software Patchesunmatched
Sprint Planningunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Telecommunicationsunmatched
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