ServiceNow Developer

Job Description:
Our client is seeking an experienced ServiceNow Developer to help accelerate several high-impact ServiceNow initiatives across their enterprise platform. This individual will partner closely with the Server Engineering team while collaborating with Infrastructure, Network, Security, and other IT teams to expand the organization's ServiceNow capabilities.

The primary focus of this role is building and enhancing Service Catalogs, request forms, workflows, and automation while supporting continuous improvements to the existing ServiceNow environment. This is a hands-on development position rather than a purely administrative or architectural role.

Responsibilities

• Design, develop, and enhance ServiceNow solutions across the enterprise platform.
• Build and maintain Service Catalog items, request forms, workflows, and automated approval processes.
• Migrate existing business processes from legacy systems (including SharePoint-based service portals and email-driven request processes) into ServiceNow.
• Develop new self-service portals for multiple infrastructure and operational teams.
• Partner with Server Engineering, Network Engineering, Security, and other IT organizations to gather requirements and deliver scalable ServiceNow solutions.
• Continuously improve and optimize the organization's existing ServiceNow instance.
• Configure and customize ServiceNow using scripting and platform development best practices.
• Support implementation and expansion of additional ServiceNow modules as business needs evolve.
• Assist with integration efforts between ServiceNow and AWS to enable infrastructure provisioning and automation.
• Document technical designs, workflows, and configuration changes.
• Recommend platform improvements and automation opportunities that increase operational efficiency.

Required Qualifications

• 3+ years of hands-on ServiceNow development experience.
• Strong experience developing:
  • Service Catalogs
  • Catalog Items
  • Record Producers
  • Request Forms
  • Flow Designer and/or Workflow Editor
  • Business Rules
  • Client Scripts
  • UI Policies
  • Script Includes
• Experience creating workflow automations and service request processes.
• JavaScript development experience within the ServiceNow platform.
• Experience working with ServiceNow administration and platform configuration.
• Ability to work directly with infrastructure and engineering teams to translate business requirements into technical solutions.
• Strong communication and documentation skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• Experience with one or more ServiceNow modules such as:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • Security Operations (SecOps)
  • Asset Management
• Experience integrating ServiceNow with AWS or other cloud platforms.
• Familiarity with infrastructure, server engineering, or network engineering environments.
• Experience migrating legacy ticketing systems, email-based request processes, or SharePoint service portals into ServiceNow.
• Knowledge of REST APIs and ServiceNow integrations.

Project Highlights

• Migrate existing SharePoint service portals into ServiceNow Service Catalog.
• Build new service portals for multiple IT organizations.
• Replace email-based request processes with automated ServiceNow workflows.
• Expand ServiceNow capabilities across Server Engineering, Network Engineering, and other infrastructure teams.
• Enhance existing ServiceNow functionality through continuous improvement initiatives.
• Support AWS integration efforts for future infrastructure provisioning and automation.