USAJOBS - Job Announcement
Skip to main content
An official website of the United States government
Official websites use .gov A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS A lock [Lock] or https means youve safely connected to the .gov website. Share sensitive information only on official secure websites.
MENU
Sign in My jobs Profile Resumes & documents Search preferences Notifications Sign out
My jobs Profile Resumes & documents Notifications Search preferences Sign out
Events Help Center Search
Back to results
Apply
ServiceNow Engineer-DHA Social Security Administration Chief Information Officer CIO
Apply Print Share Save
Summary
This job is open to
Duties
Requirements
How you will be evaluated
Required documents
How to apply
Summary
IT Specialist SYSADM Service Now Engineer positions are being filled through the Office of Personnel Managements delegated Direct Hire Authority open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would therefore be given new appointments to the civil service. Under the provisions of the Direct Hire Authority Veterans Preference and the Rule of Many do not apply.
Overview
Help Accepting applications
Open & closing dates 03/06/2026 to 09/04/2026
Salary $107,446 to - $139,684 per year
Salary shown is GS-14 Base Salary. See Additional Information section for Salary Ranges by location.
Pay scale & grade GS 14
Locations 2 vacancies in the following locations:
Show more fewer locations 1 Wilkes Barre, PA
Remote job No
Telework eligible Yes-as determined by the agency policy. Employees required to be on-site 75% of duty time.
Travel Required Not required
Relocation expenses reimbursed No
Appointment type Permanent
Work schedule Full-time - Flex-Time
Service Competitive
Promotion potential None
Job family Series 2210 Information Technology Management
Supervisory status No
Security clearance Not Required
Drug test No
Position sensitivity and risk High
Risk HR Trust determination process Suitability Fitness Financial disclosure
Yes
Bargaining unit status No
Announcement number SSA-12902608-DHA-26-CIO
Control number 860065800
This job is open to
Help The public
Career transition CTAP ICTAP RPL
Federal employees whose job agency or department was eliminated and are eligible for priority over other applicants.
Clarification from the agency All U.S. Citizens
Duties
Help This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available.
Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.
Positions filled with applications from this pool will be placed into positions where Artificial Intelligence duties occupy the majority of the work performed.
Requirements
Help Conditions of employment
Qualifications
Resumes exceeding two pages in length will not be considered; please visit the new resume guidance for more information.
READ ALL SECTIONS OF THIS ANNOUNCEMENT IN ITS ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION.
If you are qualifying based on education, please make sure you follow the instructions in the Education Section of this announcement, including uploading a transcript with an award/confer date. Failure to do so can disqualify you for further consideration.
Applicants must qualify for the series and grade of the posted position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific intensive training (e.g., IT certification) as appropriate. Your resume must provide sufficient experience and/or education, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying.
To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies:
Applicants for the GS-14 position must have at least 52 weeks of specialized experience at the GS-13 level or equivalent which is in or related to the work of the position to be filled that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such IT-related experience must include:
Education
This job does not have an education qualification requirement.
Additional information
See announcement cutoff dates below under How to Apply.
This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.
The Social Security Administrations technology team plays a vital role in supporting the agencys mission to serve millions of Americans. We are responsible for the strategic planning, implementation, operation, and maintenance of the agencys computer systems and enterprise information technology infrastructure. Our team is dedicated to designing, building, testing, and delivering innovative technology solutions that ensure uninterrupted 24/7 availability of critical services to the public.
Our technology environment is robust and dynamic, spanning agency data centers and hybrid cloud platforms. We provide continuous operations management for essential applications, maintain and monitor all computer storage, network assets, and technology services, and ensure seamless high-performance delivery for key workloads such as online services, Social Security number verification, and secure data exchanges. We also lead governance activities for infrastructure and software change management, capacity planning, and performance testing, guaranteeing a highly available and resilient environment. We are committed to leveraging Artificial Intelligence and emerging technologies to optimize processes, enhance system efficiency, and improve the experience for both users and employees.
With multiple specialized divisions, a central operations center, and regional service support centers, our team delivers comprehensive support and exceptional customer service to agency employees, state partners, and industry collaborators. If you are passionate about technology innovation and public service, we invite you to join our dedicated team and help shape the future of digital government services.
Selective Service If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
Salary Range Information
As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
Upon completion of your probationary period, your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.
Expand/Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. [Opens in a new window] Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation.
Information not specifically stated in your resume cannot be assumed. Information that is copied or restated language from the vacancy announcement or rating criteria will not be considered. If this occurs, you may be found ineligible.
Duties of this position
Benefits
Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. [Opens in a new window] Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents Help
To apply for this position, you must submit a complete Application Package which includes:
Resumes exceeding two pages will not be considered. To be considered, your resume must:
You must also submit ALL supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.
To apply for this position, you must submit a complete Application Package which includes:
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the "Well Qualified." "Well-qualified" is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Candidates must also provide proof of eligibility with your application. Such proof may include:
For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.
Veterans preference does not apply under this Direct Hire Authority for these positions.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application to include submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM ET on the closing date of the announcement to receive consideration.
The application process is as follows:
Announcement cutoff dates
You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account. There, you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application, both during and after the announcement open period, log into your USAJOBS account. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit https://www.usajobs.gov/help/how-to/application-status.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty, and/or otherwise require assistance with the application process, please contact Careers at SSA at Careers@ssa.gov or 000-000-0000.
Individuals with disabilities may also call us via Federal Relay using the voice contact telephone provided.
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
Agency contact information Careers at SSA Email: Careers@ssa.gov Address: OCIO Front Office 6401 Security Boulevard Baltimore, MD 21235 US
Next steps
Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: Receipt of application. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software if technically feasible.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the "more information" link under the application status for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance:
Required Documents Help
To apply for this position, you must submit a complete Application Package which includes:
Resumes exceeding two pages will not be considered. To be considered, your resume must:
You must also submit ALL supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.
To apply for this position, you must submit a complete Application Package which includes:
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the "Well Qualified." "Well-qualified" is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Candidates must also provide proof of eligibility with your application. Such proof may include:
For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.
Veterans preference does not apply under this Direct Hire Authority for these positions.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply Help
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application to include submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM ET on the closing date of the announcement to receive consideration.
The application process is as follows:
Announcement cutoff dates
You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account. There, you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application, both during and after the announcement open period, log into your USAJOBS account. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit https://www.usajobs.gov/help/how-to/application-status.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty, and/or otherwise require assistance with the application process, please contact Careers at SSA at Careers@ssa.gov or 000-000-0000.
Individuals with disabilities may also call us via Federal Relay using the voice contact telephone provided.
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
Expand/Hide how to apply
Agency contact information Careers at SSA Email: Careers@ssa.gov Address: OCIO Front Office 6401 Security Boulevard Baltimore, MD 21235 US
Next steps
Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: Receipt of application. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software if technically feasible.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the "more information" link under the application status for this position.
Expand/Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance:
Additional locations Wilkes Barre, PA
Summary IT Specialist SYSADM Service Now Engineer positions are being filled through the Office of Personnel Managements delegated Direct Hire Authority open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would therefore be given new appointments to the civil service. Under the provisions of the Direct Hire Authority Veterans Preference and the Rule of Many do not apply.
Overview
Help Accepting applications
Open & closing dates 03/06/2026 to 09/04/2026
Salary $107,446 to - $139,684 per year
Salary shown is GS-14 Base Salary. See Additional Information section for Salary Ranges by location.
Pay scale & grade GS 14
Locations 2 vacancies in the following locations:
Show more fewer locations 1 Wilkes Barre, PA
Remote job No
Telework eligible Yes-as determined by the agency policy. Employees required to be on-site 75% of duty time.
Travel Required Not required
Relocation expenses reimbursed No
Appointment type Permanent
Work schedule Full-time - Flex-Time
Service Competitive
Promotion potential None
Job family Series 2210 Information Technology Management
Supervisory status No
Security clearance Not Required
Drug test No
Position sensitivity and risk High
Risk HR Trust determination process Suitability Fitness Financial disclosure
Yes
Bargaining unit status No
Announcement number SSA-12902608-DHA-26-CIO
Control number 860065800
Previous result Next result
Your session is about to expire
Your USAJOBS session will expire due to inactivity in 8 minutes.
Any unsaved data will be lost if you allow the session to expire.
[Click the button below to continue your session.]
Sign out Stay signed in Return to top
USAJOBS is a [Opens in a new window] United States Office of Personnel Management website. [Opens in a new window] OPM on LinkedIn [Opens in a new window] OPM YouTube channel [Opens in a new window] EEO Policy Statement [Opens in a new window] Reasonable Accommodation Policy Statement [Opens in a new window] Veterans Information [Opens in a new window] Legal and Regulatory Guidance [Opens in a new window] About USAJOBS [Opens in a new window] Accessibility [Opens in a new window] FOIA [Opens in a new window] Inspector general [Opens in a new window] No Fear Act Data [Opens in a new window] Privacy policy [Opens in a new window] Reports and publications [Opens in a new window] Terms and conditions [Opens in a new window] USA.gov [Opens in a new window] Vote.gov