ServiceNow Engineer

Service Now Engineer

100% Remote

Candidates must reside in the United States and be legally authorized to work in the U.S. without current or future sponsorship.

We are unable to consider candidates requiring visa sponsorship.

Who We Are

As the United States' largest light industrial staffing company and the first workforce-as-a-service provider, our digital-first approach to staffing is rooted in a rich history of delivering high-quality, scalable workforce solutions to the organizations driving the American supply chain. Our colleagues are guided by our purpose of Championing People, Unlocking Potential and bring this to life every day as they help put hundreds of thousands of people to work at tens of thousands of companies across the country. The foundation of our culture is built upon a bridge to better, offering our colleagues rewarding and growth oriented experiences that positively impact lives and businesses in innovative and meaningful ways.

Job Summary

The ServiceNow Engineer (IT Governance) designs, develops, and supports scalable solutions on the ServiceNow platform that enable disciplined IT governance and operational execution across the enterprise. This role partners with IT Governance leadership, ITSM process owners, and cross-functional technology teams to translate requirements into durable platform capabilities-spanning Incident, Problem, Change, Request, Major Incident, Service Portal/Catalog, CMDB, and Hardware/Software Asset Management.

Reporting to the IT Governance Platform Manager, the ServiceNow Engineer ensures platform solutions are built to standards, well-documented, secure, supportable, and aligned to a consistent release and quality model. The role may also provide engineering support for adjacent governance-related SaaS platforms (e.g., Zylo, Tangoe) by enabling integrations, reporting, and workflow automation where appropriate.

Your Role & Responsibilities

Platform Engineering & Solution Delivery

• Design, configure, and develop ServiceNow solutions using platform best practices and development standards across governance-relevant capabilities (e.g., ITSM workflows, major incident, service portal/catalog, CMDB, ITAM/SAM/HAM).
• Own technical delivery end-to-end: requirements refinement, technical design, configuration/scripting, testing, deployment support, and post-release stabilization.
• Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency.

CMDB / Asset Enablement & Data Quality

• Support CMDB health and data quality by implementing sound data structures, validation, and governance-friendly configurations (including alignment to CMDB usage across IT operations
• Enable IT Asset Management use cases by supporting HAM/SAM workflows and operational reporting and ensuring configurations are supportable and auditable.

Integrations & Workflow Automation

• Design and implement integrations between ServiceNow and external systems using APIs and integration patterns (examples in current scope include Axonius, Jira, PagerDuty).
• Partner with platform owner(s) and stakeholders to ensure integrations remain stable, monitored, and documented.

Platform Operations Support (Engineering)

• Troubleshoot complex platform issues, perform root cause analysis, and implement corrective fixes to improve reliability and performance.
• Contribute to platform health activities including performance management and operational reporting
• Participate in platform upgrades and release activities

Governance Alignment, Quality, and Standards

• Collaborate with IT Governance leadership to ensure platform work supports standardized processes and "operate with control & governance" objectives
• Establish and uphold engineering quality practices: peer reviews, testing discipline, documentation standards, and release readiness.
• Maintain clear technical documentation for workflows, configurations, and integrations to support auditability and support handoffs.

Preferred Education & Experience

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent practical experience).
• 4+ years of hands-on ServiceNow experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog)
• Experience supporting CMDB and asset-related modules (CMDB, HAM/SAM) and maintaining data quality in operational environments.
• Experience implementing or supporting integrations with external systems (examples in your current environment include Axonius, Jira, PagerDuty).
• Experience working with platform operations practices (platform health, upgrades, operational reporting).

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• CIS in a major module area (e.g., ITSM, CMDB, ITAM)

Competencies (Skills & Knowledge You'll Bring)

Technical / Platform Engineering

• Strong ServiceNow engineering fundamentals: configuration + scripting, modular design, and supportable solution patterns.
• Working knowledge across ITSM domains and governance-enabling modules: Incident, Problem, Change, Request, Major Incident, Service Portal/Catalog, CMDB, ITAM/SAM/HAM
• Integration engineering competency using API-based patterns; ability to maintain and troubleshoot integrations (e.g., Jira/PagerDuty/Axonius).

Operational Excellence

• Platform health and performance mindset: proactive monitoring, root-cause problem solving, and reliability improvements.
• Release and upgrade discipline: contributes to upgrades, regression testing, and deployment readiness.
• Documentation rigor: produces clear technical documentation that supports auditability, supportability, and repeatable operations.

Governance Enablement / Ways of Working

• Process and controls orientation-builds solutions that reinforce standardized intake, approvals, and transparent workflows (aligned to your "operate with control & governance" theme).
• Stakeholder partnership: translates business/process needs into clear technical designs and communicates risks/tradeoffs effectively. (Suggested-fits governance operating model.)
• Continuous improvement mindset: identifies opportunities to automate manual steps and streamline workflows to increase consistency and reduce operational friction

The anticipated annual base salary for this position in the US is $90,000- $98,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Employbridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and incentive programs. We also offer a variety of career paths and encourage promotion from within.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.