ServiceNow Engineer

About Us

Venatôre is a mission-driven government contractor based in Tampa, FL, supporting federal and civilian agencies with secure cutting-edge technology, cybersecurity, and mission support services. Our teams are trusted in demanding environments because we integrate with client missions, combining technical depth, operational precision, and innovative thinking to deliver meaningful results where they matter most.

About the Job

Venatôre is seeking a skilled ServiceNow Engineer to support the USCENTCOM Information Technology Services (CITS) Program in support of USCENTCOM J6 in Tampa, FL. This mid-level technical position is responsible for configuring, implementing, enhancing, and sustaining the ServiceNow SPM module within a complex enterprise environment.

The ServiceNow Engineer will provide hands-on engineering support across Demand, Project, Resource, and Financial Management capabilities, enabling improved portfolio visibility, resource allocation, and mission-critical decision-making. The ideal candidate will combine strong ServiceNow development expertise with sound engineering judgment, emphasizing out-of-box functionality and sustainable configurations to minimize technical debt and long-term maintenance requirements.

This position is based in Tampa, FL, with an onsite work arrangement and the potential for a hybrid schedule consisting of four days onsite and one day remote.

Responsibilities

ServiceNow SPM Configuration & Development

• Configure, implement, enhance, and sustain ServiceNow Strategic Portfolio Management (SPM) capabilities, including Demand Management, Project Management, Resource Management, and Financial/Budget Management.
• Serve as the primary hands-on technical resource for the SPM module, collaborating with Business Analysts and program stakeholders to translate functional requirements into scalable platform solutions.
• Develop, configure, and maintain workflows, business rules, client scripts, UI policies, UI actions, forms, tables, and reporting capabilities.
• Evaluate existing and proposed SPM customizations against native ServiceNow functionality, prioritizing out-of-box solutions to reduce technical debt, upgrade risks, and maintenance complexity.
• Support SPM capabilities related to Investment Funding, Strategic Planning Workspace (SPW), and Goal Framework.

Platform Integration & Engineering

• Develop, implement, and maintain integrations between SPM and other ServiceNow modules, including ITSM, CMDB, and ITOM, using REST and SOAP technologies.
• Collaborate with the broader ServiceNow engineering team to ensure SPM configurations align with enterprise platform standards, security requirements, and development best practices.
• Support platform patching, upgrades, and version migrations, including pre-upgrade testing and post-upgrade validation of SPM functionality.
• Assist in troubleshooting platform infrastructure issues involving performance, connectivity, and instance health in coordination with engineering and infrastructure teams.

Reporting & Portfolio Management Support

• Design, develop, and maintain dashboards, key performance indicators (KPIs), and reports that improve portfolio visibility and support informed decision-making.
• Support portfolio planning, demand intake, resource allocation, project tracking, and financial management processes.
• Partner with functional stakeholders to refine SPM workflows and reporting capabilities based on evolving operational and mission requirements.

Technical Support & Documentation

• Troubleshoot and resolve application-level SPM issues to maintain platform reliability and operational effectiveness.
• Implement and maintain appropriate security controls within the SPM environment.
• Develop and maintain technical documentation covering configurations, integrations, workflows, and system enhancements.
• Identify opportunities to improve platform performance, maintainability, and user experience through disciplined engineering practices.
• Communicate technical solutions, risks, and recommendations effectively to technical teams and functional stakeholders.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent professional experience may be considered.
• 4–6+ years of hands-on experience in ServiceNow engineering, configuration, development, and implementation.
• Minimum of 2 years of direct, hands-on experience with ServiceNow Strategic Portfolio Management (SPM) or Project Portfolio Management (PPM).
• Demonstrated experience supporting SPM in a complex enterprise environment, including demand intake, project management, resource management, and portfolio reporting.
• Hands-on experience with ServiceNow SPM/PPM capabilities, including Demand Management, Project Management, Resource Management, Investment Funding, Strategic Planning Workspace (SPW), and Goal Framework.
• Working proficiency in JavaScript, Glide API, and core ServiceNow development tools.
• Experience configuring and maintaining business rules, client scripts, UI policies, UI actions, workflows, forms, and tables.
• Experience developing and supporting integrations using REST and SOAP.
• Ability to develop and maintain dashboards, KPIs, and reports supporting portfolio and resource visibility.
• Working knowledge of ServiceNow ITSM capabilities, including Incident, Problem, Change, and Request Management.
• Demonstrated ability to evaluate customization requirements and prioritize native ServiceNow functionality when appropriate.
• Working knowledge of ServiceNow server infrastructure, including experience supporting patching, upgrades, and version migrations.
• Ability to troubleshoot platform performance, connectivity, and instance health issues in collaboration with infrastructure and engineering teams.
• Strong analytical, troubleshooting, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills, with the ability to convey technical concepts to diverse audiences.
• Strong interpersonal and collaboration skills, with the ability to work effectively across technical and functional teams.
• Demonstrated initiative, professionalism, adaptability, and a customer-focused approach.
• Ability to manage competing priorities, work independently, and perform effectively in a fast-paced, mission-focused environment.
• Active Secret security clearance with eligibility for TS/SCI.
• U.S. citizenship required.

Preferred Qualifications

• Experience with Agile and Scaled Agile Framework (SAFe) delivery methodologies.
• Experience using ServiceNow Agile Development capabilities within SPM.
• Experience with additional ServiceNow modules, including ITSM, CMDB, ITOM, or Service Catalog.
• ServiceNow certifications, including:
  • Certified System Administrator (CSA).
  • Certified Implementation Specialist – SPM/PPM.
  • Certified Application Developer (CAD).
• Familiarity with Department of Defense (DoD) security requirements and mission support environments.
• Familiarity with USCENTCOM/J6 mission systems, operational requirements, and enterprise IT environments.

Benefits

Venatôre offers a competitive benefits package designed to support the well-being of our employees, including:

• Paid Time Off (PTO)
• 10 Federal Holidays
• 401(k) with company matching
• Medical, dental, and vision insurance
• Paid parental leave
• Paid military leave

Venatôre is a woman owned small business and an equal opportunity employer. We consider qualified applicants without regard to disability or protected veteran status.