ServiceNow Enterprise Architecture / Demand Intake Resource
22nd Century Technologies, Inc.
- Denver, CO
- 1 day ago
- Remote
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Skills
- Acceptance Testingunmatched
- Automationunmatched
- Business Modelunmatched
- Business Servicesunmatched
- Business Solutionsunmatched
- Contract Negotiationunmatched
- Data Modelingunmatched
- Documentationunmatched
- Enterprise Applicationsunmatched
- Enterprise Architectureunmatched
- Establish Prioritiesunmatched
- Fast Foodunmatched
- IT Service Management (ITSM)unmatched
- Internet Securityunmatched
- Investment Managementunmatched
- Knowledge Transferunmatched
- Legalunmatched
- Model Reviewunmatched
- Object Modelingunmatched
- Penetration Testingunmatched
- Process Improvementunmatched
- Process Managementunmatched
- Process Modelingunmatched
- Product Reviewsunmatched
- Production Supportunmatched
- Reporting Dashboardsunmatched
- Risk Modelingunmatched
- Security Analysisunmatched
- ServiceNowunmatched
- Software Developmentunmatched
- Standard Operating Procedures (SOP)unmatched
- Technical Supportunmatched
- Test Scenariounmatched
- Vendor/Supplier Selectionunmatched
Description
Background
This recruitment is for a ServiceNow Enterprise Architecture and Demand Intake Resource at Denver International Airport with the Business Technologies Division. The resource will support DEN's ServiceNow Enterprise Architecture module, CSDM alignment, New Product Review intake process, Demand Management configuration, and Architecture Round Table technical review practices. The engagement is intended to help DEN establish a practical, auditable, and sustainable intake process that supports technology review, demand disposition, business application and service modeling, reuse decisions, and downstream technical review using ART
Position Overview
The ServiceNow Enterprise Architecture and Demand Intake Resource will work with DEN's Business Technologies, Solutions Architecture and stakeholder teams to review DEN's current ServiceNow Enterprise Architecture configuration and related CSDM data model. The resource will help establish and document an end-to-end NPR intake process using ServiceNow Demand Management, demand tasks, decision records, dashboards, and technical review checkpoints. The resource will also support architecture round table (ART) by defining how demands should be screened, routed, technically reviewed, and dispositioned.
Roles and Responsibilities
The resource will perform the following activities:
This effort will begin immediately upon selection of a successful proposer.
Out of Scope
This recruitment is for a ServiceNow Enterprise Architecture and Demand Intake Resource at Denver International Airport with the Business Technologies Division. The resource will support DEN's ServiceNow Enterprise Architecture module, CSDM alignment, New Product Review intake process, Demand Management configuration, and Architecture Round Table technical review practices. The engagement is intended to help DEN establish a practical, auditable, and sustainable intake process that supports technology review, demand disposition, business application and service modeling, reuse decisions, and downstream technical review using ART
Position Overview
The ServiceNow Enterprise Architecture and Demand Intake Resource will work with DEN's Business Technologies, Solutions Architecture and stakeholder teams to review DEN's current ServiceNow Enterprise Architecture configuration and related CSDM data model. The resource will help establish and document an end-to-end NPR intake process using ServiceNow Demand Management, demand tasks, decision records, dashboards, and technical review checkpoints. The resource will also support architecture round table (ART) by defining how demands should be screened, routed, technically reviewed, and dispositioned.
Roles and Responsibilities
The resource will perform the following activities:
- Review DEN's ServiceNow Enterprise Architecture Module and CSDM Alignment
- Assess current and planned use of ServiceNow Enterprise Architecture, Business Applications, Business Capabilities, Service Instances, Technical Services, Software Models, Technology Reference Model concepts, and related CSDM records.
- Establish the NPR Intake SOP and process improvement.
- Work with the defined intake process for new technology and service-related requests using ServiceNow Demand Management.
- Process required fields and data objects, including models, business applications, vendor or manufacturer, support model, business capability alignment, existing solution check, ownership, primary contact, and target go-live information.
- Support the intake process while creating a clear path for future automation and maturity.
- Support Demand Technical Review Through ART
- Support the Architecture round table (ART) for review, screening, prioritization, technical review checkpoints, reuse considerations, required stakeholders, and demand disposition outcomes.
- Document how ART feedback, recommendations, risks, objections, approvals, deferrals, rejections, and handoffs should be captured in demand work notes, demand tasks, decision records, and dashboards.
- ServiceNow EA and CSDM review Summary of current state, target-state considerations, configuration gaps, data-model risks, and prioritized recommendations for DEN's Enterprise Architecture, Business Application, Service Instance, and related CSDM records.
- NPR Intake Process SOP Documented end-to-end process using ServiceNow Demands, including intake form guidance, demand lifecycle, required fields, review routing, decision points, handoffs, and disposition outcomes.
- ART Technical Review Model Recommended criteria for when ART review is required, how technical risks and reuse opportunities are evaluated, how ART decisions are captured, and how demand disposition should occur.
- ServiceNow Configuration and Data Recommendations Practical recommendations for demand tasks, decision records, dashboards, reporting fields, stakeholder tracking, sensitive data handling, information objects, and CSDM relationships.
- Scenario Testing and UAT Support Support for representative intake scenarios such as new product request, enhancement request, reuse review, rejected duplicate request, data object linking, business application creation, service instance creation, and demand handoff.
- Knowledge Transfer and Final Recommendations Live walkthrough with documentation, process maps, decision trees, operating guidance, training considerations, open questions, and next-step recommendations for DEN stakeholders
This effort will begin immediately upon selection of a successful proposer.
Out of Scope
- Long-term production support, managed services, or ongoing administration unless included in a followup engagement.
- Broad ServiceNow platform implementation outside the NPR intake, Demand Management, Enterprise Architecture, CSDM, reporting, and ART review scope described above.
- Custom application development or heavy ServiceNow customization that is not explicitly approved by DEN.
- Cybersecurity penetration testing, red team activities, or unrelated security assessments.
- Vendor selection decisions, contract negotiations, or legal determinations.
- Five years of hands-on experience with ServiceNow architecture, Strategic Portfolio Management, Demand Management, Enterprise Architecture or Application Portfolio Management, CSDM, ITSM, service modeling, process design, and stakeholder facilitation is highly desired.
- The preferred resource will have practical experience designing intake workflows, demand lifecycles, review boards, approval or decision tracking, dashboards, business application and service instance modeling, and governance processes that avoid unnecessary customization while supporting auditability, reporting, and operational adoption
Numbers & Facts
| Location | Denver, CO (Remote) |
| Industry | Computer/IT Services |
| Company Size | 100 to 499 employees |
| Year Founded | 1997 |
| Website | https://www.tscti.com/careers-0 |
About Company
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.