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Automation Jobs in Charlotte, NC

ServiceNow Flow Designer/Automation Engineer

Kasmo Inc

Charlotte, NC

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JOB DETAILS
SKILLS
Automation, Automation Engineering, Business Operations, Business Processes, Error Handling, IT Service Management (ITSM), Incident Management, Multiplatform/Cross-Platform, Operations Processes, Performance Analysis, Requirements Management, Scalable System Development, ServiceNow, Time Management, Use Cases
LOCATION
Charlotte, NC
POSTED
4 days ago


Description:
Client: Truist Bank
Location: Onsite (Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA)
Overview:
The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes. The Flow Designer / Automation Engineer focuses on how work is executed ensuring that processes are automated, standardized, and aligned to service-aware principles.
Workflow Design & Automation Development
- Design, build, and maintain workflows using Flow Designer and related automation capabilities
- Develop reusable flows, subflows, and actions for enterprise-scale use cases
- Ensure workflows are modular, maintainable, and aligned to platform standards
Process Automation & Translation
- Translate business and operational processes into automated workflows
- Eliminate manual coordination by automating decision points and execution steps
- Align workflows to service dependencies and operational realities
Governance Automation & Policy Enforcement
- Embed governance rules and approval models into workflow logic
- Prevent incomplete, non-compliant, or unauthorized actions
- Enforce service ownership, lifecycle, and control requirements through automation
Change & Incident Workflow Enablement
- Build workflows supporting change lifecycle, including validation, approvals, and execution gating
- Enable incident routing, triage, and enrichment workflows
- Use service context for accurate execution and routing decisions
Automation Reliability & Error Handling
- Design workflows with error handling, retry, and fallback logic
- Ensure automation is resilient and safe for production use
- Define and document failure conditions and recovery approaches
Automation Optimization & Continuous Improvement
- Monitor workflow performance and execution outcomes
- Improve workflows to reduce cycle time and eliminate inefficiencies
- Standardize automation patterns for reuse and consistency
Basic Qualifications:
5+ years experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.
Strong understanding of workflow orchestration and process automation principles.
Experience translating business requirements into automated solutions.
Proven ability to build scalable and reliable automation in enterprise environments.
Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA
Peferred:
Bachelor s Degree preferred
Experience supporting service-centric or Service-Aware operating models.
Familiarity with governance automation and policy-as-code concepts.
Experience with ITSM processes such as change and incident management.
Background in regulated or complex enterprise environments.

About the Company

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Kasmo Inc

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