Data Modeling, Identify Issues, Logistics, Mobile Applications, On Site Support, Operations, Order Management, ServiceNow, Systems Administration/Management, Technical Operations
LOCATION
Oakland, CA
POSTED
1 day ago
Summary:
Location: Oakland, CA
Work Mode: Hybrid
Duration: 12 Months
Responsibilities:
Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.
Requirements:
Experience: Minimum 3 years of direct experience with ServiceNow Platform Administration.
Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
Certifications: ServiceNow Certified System Administrator (CSA) is mandatory.