Job Description
Location USA Remote
Contract
Rate $ 85/hr
Servicenow Functional consultant / Business Process Consultant
ServiceNow ITSM Functional Consultant - Any module is ok. Not only ITSM
Role Summary
We are seeking a ServiceNow ITSM Functional Consultant with strong expertise in IT Service Management processes, business analysis, process consulting, requirements gathering, and ServiceNow ITSM implementations. The consultant will work closely with business stakeholders to design, optimize, and implement ITSM processes aligned with ITIL best practices and organizational objectives.
Key Responsibilities
Mandatory Skills
Preferred Certifications
Mandatory
Experience Requirements
Contract
Rate $ 85/hr
| Job Requisition ID |
| 146552 |
Servicenow Functional consultant / Business Process Consultant
ServiceNow ITSM Functional Consultant - Any module is ok. Not only ITSM
Role Summary
We are seeking a ServiceNow ITSM Functional Consultant with strong expertise in IT Service Management processes, business analysis, process consulting, requirements gathering, and ServiceNow ITSM implementations. The consultant will work closely with business stakeholders to design, optimize, and implement ITSM processes aligned with ITIL best practices and organizational objectives.
Key Responsibilities
- Conduct discovery workshops and stakeholder interviews to gather business requirements.
- Lead ITSM process design and transformation initiatives covering:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- Service Catalog
- Major Incident Management
- Perform current-state and future-state process assessments.
- Translate business requirements into functional specifications and user stories.
- Configure and validate ITSM process requirements with technical teams.
- Lead fit-gap analysis and recommend ServiceNow best practices.
- Support backlog prioritization, sprint planning, UAT, and deployment activities.
- Design SLAs, KPIs, reporting, and operational governance frameworks.
- Facilitate stakeholder sign-offs and business acceptance sessions.
- Support organizational change management and adoption initiatives.
- Advise clients on ITIL and ServiceNow leading practices.
- Prepare functional design documents, process flows, workshop outputs, and solution recommendations.
Mandatory Skills
- ServiceNow ITSM
- ITIL Framework
- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog
- Knowledge Management
- Requirements Gathering
- Process Design
- Business Analysis
- Workshop Facilitation
- User Story Creation
- Agile Methodology
Preferred Certifications
Mandatory
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
- ITIL v4 Foundation / Managing Professional
- Additional CIS certifications
Experience Requirements
- 5+ years of ServiceNow experience.
- 3+ years of ITSM implementation or consulting experience.
- Experience leading ITSM workshops and process consulting engagements.
- Experience in ServiceNow ITSM implementations and upgrades.
- Strong stakeholder management and communication skills.
- Experience working in Agile delivery environments.
Numbers & Facts
| Location | california, CA |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Skills
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