ServiceNow HRSD Architect

Kforce has a client in Boulder, CO that is seeking a ServiceNow HRSD Architect to lead BAU enhancements and ongoing optimization across the ServiceNow HR environment. This role will go beyond core HRSD functionality and will focus on managing complex enhancement requests, guiding HR stakeholders, overseeing solution design, and ensuring high-quality delivery. Key Responsibilities:

• Lead day-to-day ServiceNow HRSD and HR-related BAU enhancement activities, extending beyond core HRSD functionality
• Own and manage a backlog of complex enhancement stories, helping determine priority, approach, dependencies, and level of effort
• Partner closely with HR stakeholders to understand business requirements and guide them toward ServiceNow best practices and scalable solutions
• Translate complex business needs into clear functional and technical requirements for the development team
• Review requirements, solution designs, architecture, and effort estimates before development
• Provide architect-level guidance on ServiceNow solutions, design decisions, and platform considerations
• Assign work across the team and monitor delivery, quality, timelines, and SLAs
• Oversee incidents, problems, service requests, and production issues related to the HR ServiceNow environment
• Coordinate UAT, release activities, change management, and production deployments
• Ensure solutions adhere to ServiceNow development standards, architecture principles, and governance requirements
• Identify opportunities for automation, process improvement, and platform optimization
• Monitor KPIs, dashboards, backlog health, and overall service performance
• Act as the primary liaison between HR business stakeholders and ServiceNow technical teams
• Maintain documentation, knowledge articles, solution documentation, and operational procedures

Requirements:

• Strong hands-on experience with ServiceNow HRSD and related ServiceNow HR capabilities
• Significant experience designing and delivering complex ServiceNow enhancements
• Ability to operate at a Solution Architect or Technical Architect level, including evaluating requirements and recommending appropriate solution approaches
• Strong understanding of ServiceNow platform architecture, configuration, development, integrations, workflows, and automation
• Experience managing complex stories and enhancement backlogs from requirements through production
• Ability to work directly with HR stakeholders, challenge requirements when appropriate, and recommend best-practice solutions
• Experience reviewing solution designs and providing technical direction to development teams
• Strong knowledge of incident, problem, change, and service request processes
• Experience coordinating UAT, releases, and production deployments
• Strong communication skills with the ability to bridge business and technical conversations

Preferred Qualifications:

• ServiceNow certifications are preferred but not required
• Prior experience serving as a ServiceNow Architect, Technical Lead, or Lead Developer
• Experience across ServiceNow capabilities beyond core HRSD
• Experience with integrations, workflow automation, and enterprise ServiceNow environments
• Experience mentoring or upskilling ServiceNow developers

Ideal Candidate Profile: The strongest candidate will be someone who can operate at an architect level while remaining close to day-to-day delivery. They should be comfortable taking a complex HR enhancement request, working directly with stakeholders to refine it, recommending the best approach, and guiding the technical team through implementation. While architect-level experience is preferred, a strong Senior ServiceNow Developer with deep HRSD expertise who has the ability and interest to grow into an architect/lead capacity could also be a strong fit.