ServiceNow HRSD Architect

Must Have Technical/Functional Skills

Role Summary

We are seeking a skilled ServiceNow HRSD Architect to lead the design and implementation of HR Service Delivery solutions on the ServiceNow platform. This role will focus on delivering scalable, secure, and user-centric HR solutions aligned with business objectives. The ideal candidate will bring deep expertise in HRSD and a strong understanding of HR processes, with the ability to collaborate closely with business and technical stakeholders.

Core Expertise

• Strong experience in ServiceNow HR Service Delivery (HRSD) architecture and implementation (mandatory).
• Deep understanding of HR processes such as onboarding, offboarding, case management, and employee lifecycle management.
• Hands-on experience with HRSD modules including Employee Service Center, Lifecycle Events, Employee Relations, Case & Knowledge Management.
• Experience in designing and implementing integrations with HRIS systems (e.g., Workday, SAP SuccessFactors) and other enterprise platforms.
• Solid understanding of data security, compliance, and privacy considerations in HR systems.
• Familiarity with broader ServiceNow platform capabilities (e.g., ITSM, integrations, platform governance).
• Strong communication and stakeholder engagement skills, with the ability to work closely with HR business leaders and IT teams.

Technical Skills

• Strong expertise in ServiceNow HRSD modules (Employee Center, Lifecycle Events, Case Management)
• Solid experience in platform configuration and scripting (Business Rules, Flows, Script Includes)
• Hands-on with integrations (REST/SOAP, IntegrationHub, HRIS systems like Workday/SAP)
• Knowledge of security, ACLs, and data privacy in HR systems
• Familiarity with UI Builder / Service Portal and platform best practices
• Understanding of performance optimization, upgrades, and DevOps (CI/CD, ATF)

Mandatory Certifications

• CIS-HRSD (Certified Implementation Specialist - HRSD)
• CAD
• CSA

Roles & Responsibilities

• Lead the architecture and design of HRSD solutions, ensuring alignment with enterprise architecture standards and HR transformation goals.
• Drive the implementation and optimization of HR Service Delivery modules, including case management, employee service center, and lifecycle events.
• Collaborate with HR stakeholders to translate business requirements into scalable and efficient technical solutions.
• Define and enforce HRSD best practices, design standards, and governance frameworks.
• Provide architectural guidance for integrations between HRSD and external systems (e.g., HRIS, payroll, identity systems).
• Ensure solutions are designed with a focus on employee experience, security, and data privacy.
• Work closely with development teams to ensure quality delivery and adherence to architectural guidelines.
• Mentor and guide developers and junior architects, fostering HRSD capability development within the team.
• Support continuous improvement initiatives, including platform upgrades, enhancements, and adoption of new HRSD capabilities.

Generic Managerial Skills:

• Ability to drive HRSD solution ownership end-to-end, ensuring delivery quality and business alignment.
• Strong collaborative mindset, working effectively with HR, IT, and cross-functional teams.
• Excellent communication and stakeholder management skills, particularly with HR leadership.

Salary Range: $140,000-$170,000 a year

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