ServiceNow Implementation Lead (CMDB/CSDM)
Ashburn, VA 20147 Job Type: Full Time W2 (no 1099 or C2C)
Schedule: Mon-Fri
Location: On-Site; Must reside within commuting area
Security Access: Current DHS Suitability or eligibility to obtain CBP BI Anakim Consulting has an immediate need for a senior level Implementation Specialist with enterprise-level Configuration Management expertise working with ServiceNow CMDB and hands-on experience supporting enterprise architecture, IT operations, and data governance. Qualified candidates will have enterprise-scale configuration management experience supporting business-driven CMDB planning, organizational alignment, CI modeling, governance, and best-practice implementation, preferably in a government contracting environment. Responsibilities include: Requirements and Analysis - Elicit stakeholder needs across Application Owners, IT Operations, Security, etc.—identify required CIs, critical attributes, and inter-CI relationships.
- Document business requirements into clear functional/non-functional artifacts (use cases, user stories, acceptance criteria).
- Analyze existing data sources; identify gaps, inconsistencies, and migration challenges into the CMDB.
Data Model Design and Definition - Define CMDB classes and attributes (e.g., servers, applications, databases) with Architects and Platform Admins, including enumeration values and ownership fields.
- Establish relationships (e.g., “runs on,” “connects to,” “is composed of”) to accurately represent the environment.
- Normalize and standardize data to enforce CMDB consistency
Process Definition and Integration - Map CMDB-related processes (Incident, Change, Problem, Asset) so the CMDB supports these workflows effectively.
- Define data governance—policies for data ownership, entry, updates, and data-quality assurance.
- Specify integration requirements with discovery tools, ticketing systems, and monitoring to ensure correct/automatic data flows.
Data Quality, Validation and Testing - Define data-quality rules and metrics for accuracy and completeness; establish monitoring and remediation processes.
- Plan and conduct UAT with business users; design test cases to validate functional requirements and expected value.
Reporting & KPIs - Identify reporting needs and dashboards that provide environment insights, decision support, and compliance monitoring.
- Define CMDB-enabled KPIs (e.g., MTTR, change success rates) to measure operational outcomes.
Training, Adoption and Ongoing Support - Develop training materials and documentation for user groups; deliver training sessions to drive adoption and proficiency.
- Provide ongoing support and clarification on CMDB functionalities and data usage.
Communication and Stakeholder Management - Facilitate workshops to gather requirements, resolve conflicts, and build consensus.
- Translate between business and technical teams—ensure concepts and outcomes are clearly understood across groups.
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