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ServiceNow Integration Engineer

Mindlance

Raleigh, NC

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JOB DETAILS
SALARY
$108.84–$115.65 Per Hour
SKILLS
Application Programming Interface (API), Automation, Cloud Computing, Ecosystems, Error Handling, High Availability, Middleware, Operational Support, Reliability Engineering, Scalable System Development, Scripting (Scripting Languages), Service Delivery, ServiceNow, Software Engineering, Source Code/Configuration Management (SCM), System Integration (SI), Systems Engineering, Telemetry, Test Automation, Testing, Traceability, Use Cases
LOCATION
Raleigh, NC
POSTED
11 days ago
Title: ServiceNow Integration Engineer
Location: Charlotte, NC/Atlanta, GA/Raleigh, NC/Richmond, VA/Wilson, NC
Duration: 6 Months – (Contract)

Description:
Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)
  • Deliver a Service Aware Organization by standardizing service identity, ownership, dependencies, telemetry, and controls into a machinereadable model that enables endtoend visibility, enforced accountability, and scalable, automationdriven operations
Bachelor Degree: (Required, Preferred or Not Required)
  • Preferred.

Role Responsibilities: (what they will be doing)
The Integration Engineer is responsible for designing, building, and sustaining the interfaces that connect the Service-Aware Operating Model to the broader enterprise technology ecosystem. This role enables reliable movement of configuration, telemetry, event, and operational data between platforms so that service context can be trusted across workflows, analytics, and automation. The Integration Engineer specializes in external connectivity, data movement, transformation, and resilience across system boundaries.
  • Enterprise Integration Design & Delivery
    • Design and implement bidirectional integrations between the platform and external systems that contribute data, events, ownership context, or workflow triggers.
    • Establish patterns for reliable data exchange across cloud, infrastructure, monitoring, asset, and operational platforms.
    • Ensure integration behavior supports service-aware use cases without introducing unnecessary coupling or fragility.
  • API Engineering & Data Transformation
    • Develop and maintain APIs, connectors, transformation logic, and message handling capabilities that normalize data for service-aware consumption.
    • Map and translate source data into governed service, configuration, and operational models.
    • Implement validation, error handling, retry patterns, and traceability to improve reliability and supportability.
  • Event, Telemetry & Operational Signal Ingestion
    • Enable ingestion of alerts, events, telemetry, and inventory signals required for service visibility and impact-aware operations.
    • Support correlation and enrichment patterns that improve the usefulness of incoming operational data.
    • Ensure high-volume ingestion pathways are stable, scalable, and observable.
  • Engineering Standards, Testing & Delivery Discipline
    • Apply software engineering rigor to integration development through version control, testing, pipeline automation, and repeatable release practices.
    • Improve maintainability by standardizing reusable integration patterns and reducing one-off solutions.
    • Document integration dependencies, support models, and operational run conditions.
  • Resilience & Operational Continuity
    • Monitor integration health, identify failure patterns, and improve recovery and recoverability mechanisms.
    • Partner with adjacent engineering teams to address throughput, latency, and reliability issues before they impair operational outcomes.

Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)
Extensive experience in integration engineering, API development, or backend systems engineering.
  • Strong proficiency in modern integration patterns, data transformation, and resilient interface design.
  • Experience connecting enterprise platforms using APIs, middleware, scripted integrations, or event-driven patterns.
  • Proven ability to build scalable, observable, and supportable integrations in complex environments."
Plus/Nice to Have Skills/Prior Experiences: (Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)
Experience supporting service-centric or Service-Aware operating models.
  • Familiarity with event streaming, telemetry pipelines, and operational data integration.
  • Background in highly regulated, high-availability, or operationally complex environments.
  • Relevant engineering or integration certifications.

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

About the Company

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Mindlance

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