ServiceNow IT Analyst
Los Angeles, CA | Hybrid
W2 | Contract/Temporary
Local LA candidates encouraged to apply
We're seeking a Senior ServiceNow IT Analyst to support our client's ServiceNow environment, primarily ITSM (Zurich Release), with exposure to SAM and GRC/IRM.
Key Responsibilities:
Support and troubleshoot ServiceNow ITSM applications
Build and modify Service Catalog items and workflows using Flow Designer
Develop/configure JavaScript, UI Policies, UI Actions, Forms, and Business Rules
Create and modify reports and dashboards
Handle production support requests and system issues
Support ServiceNowSAM and GRC/IRM modules as needed
Participate in system enhancements, testing, documentation, and user support
Requirements:
3 4+ years of ServiceNow experience
Strong ServiceNow ITSM experience
Experience with workflows, Flow Designer, JavaScript, Business Rules, and UI configuration
SAM and GRC/IRM experience Preferred
Bachelor's degree in IT or related field preferred
Strong communication, organizational, and problem-solving skills
California Class C Driver License preferred/required for job-related driving