Please let me know if there are any internal profiles available who is interested in this role.Shift Timings Tuesday through Saturday ( 4 PM to 1230 AM EST ) Sunday Monday Rest Day Saturday through Wednesday ( 12 PM to 830 OM EST ) Thursday Friday Rest DayResponsibilitiesRespond to tech inquiries via email, through online chats, over the phone, or in personInform customers about IT products and servicesWalk customers step-by-step through the problem-solving processHelp with troubleshooting hardware and softwareFollow up with customers to ensure satisfactory serviceCommunicate customer feedback to the appropriate internal team membersSkills and qualificationsExcellent problem-solving and analytical skillsComprehensive knowledge of computer systems and experience troubleshooting hardware and softwareThe ability to break down technological processes and deliver clear, step-by-step instructionsPatient, friendly demeanor with a great aptitude for listeningStrong verbal and written communication skillsCommitment to providing exceptional customer servicePreferred qualificationsPassion for problem-solving and customer serviceTech savvy, with experience working in a tech-related fieldAbility to diagnose and resolve a variety of technical issuesTeam-oriented mindset with an openness to constructive feedbackEagerness to learn new technologies and systemsExperience working as an IT help desk technician or in a similar customer support role
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.