ServiceNow ITAM Implementation Consultant

Zones LLC

Auburn, WA(remote)

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Acceptance Testing, Adobe Product Family, Apple, Asset Management, Automation, Best Practices, Bug Tracking/Defect Management, Cisco Network Systems, Cloud Computing, Communication Skills, Computer Security, Consulting, Cross-Functional, Customer Support/Service, Data Migration, Data Quality, Documentation, ERP (Enterprise Resource Planning), Equal Employment Opportunity (EEO), Facebook, Finance, Financial Compliance, Healthcare, Knowledge Transfer, LinkedIn, Microsoft Product Family, Network Operations Center, Network Security, On Site Support, Operations Processes, Oracle, Performance Metrics, Procure to Pay/Purchase to Pay (P2P), Professional Services, Purchasing/Procurement, Reporting Dashboards, Requirements Management, SAP, Sales, ServiceNow, Supply Chain, Testing, Twitter, Unit Test, Work From Home

LOCATION

Auburn, WA

POSTED

30+ days ago

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 6+ months
Location: United States (Remote)
Pay: $70.00 - $75.00; commensurate with experience
Hours: normal business hours

We are seeking a ServiceNow ITAM Implementation Consultant (HAM Pro) to lead and execute a Hardware Asset Management Professional (HAM Pro) implementation in a healthcare enterprise environment. This is a hands-on delivery role requiring proven experience implementing HAM Pro end-to-end, including process design, configuration, integrations, data migration, testing, and go-live support.
The consultant will work remote, partnering with IT Operations, ServiceNow Platform teams, Procurement, Security/Compliance, and Finance to deliver an ITAM solution that improves asset lifecycle visibility, controls, and audit readiness.

What you will do as the ServiceNow Implementation Consultant:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

HAM Pro Implementation & Delivery

Lead the end-to-end implementation of ServiceNow HAM Pro, including discovery workshops, solution design, configuration, testing, and deployment.
Configure and optimize HAM Pro capabilities such as:

Hardware asset lifecycle workflows (request procurement receiving deployment refresh disposal)
Stockrooms, inventory controls, transfer orders, and asset audits
Model management, normalization/standardization, asset/CI alignment
Contract/warranty tracking and vendor lifecycle support

Establish ITAM governance and operating procedures aligned to healthcare and enterprise controls.

Process & Stakeholder Alignment (Healthcare)

Facilitate requirements gathering with stakeholders across:

IT Operations / End User Services / Field Services
Procurement & Supply Chain
Finance / Fixed Asset teams
Security, Risk, and Compliance

Translate healthcare operational needs into ServiceNow configuration and measurable outcomes (accuracy, auditability, lifecycle compliance).

Integrations, Data, and CMDB/Discovery Alignment

Design and support integrations between HAM Pro and relevant upstream/downstream systems (as applicable), such as:

Endpoint management (e.g., Microsoft Intune, SCCM/MECM, Jamf)
Procurement/ERP platforms (e.g., Oracle, Workday, SAP, Coupa)
Discovery and inventory sources

Drive asset data quality improvements:

Data mapping, cleansing, deduplication, and migration strategy
Establish data standards (naming, model categories, ownership, locations)

Ensure alignment between Assets and Configuration Items (CIs), supporting CMDB health and lifecycle synchronization.

Testing, Cutover, and Go-Live

Build and execute test plans (unit, system, UAT) and manage defect triage/resolution.
Define cutover approach, training needs, and hypercare support plan.
Produce implementation documentation, runbooks, and knowledge transfer to internal teams.

Reporting & Continuous Improvement

Deliver dashboards and operational reporting for:

Inventory accuracy and audit completion
Lifecycle compliance and refresh planning
Stockroom performance and fulfillment metrics
Asset data completeness and exceptions

Recommend post-go-live enhancements and automation opportunities.

What you will bring to the team:

Proven experience implementing ServiceNow HAM Pro in at least one prior engagement (please be prepared to describe scope and outcomes).
Healthcare enterprise experience (provider, payer, or health system), with awareness of regulated operational environments.
Strong hands-on ServiceNow experience in:

IT Asset Management (ITAM) / HAM Pro
Asset lifecycle workflows, stockroom/inventory, audits
Data migration and reconciliation
Reporting and dashboards

Solid understanding of ITAM best practices:

Procurement-to-pay touchpoints
Inventory/warehouse controls
Deployment/refresh/disposal processes
Audit and compliance readiness

Experience partnering with cross-functional stakeholders (Procurement, Finance, Security, IT Ops).
Excellent communication skills, including workshop facilitation and documentation.

#LI-Remote
#LI-TB1

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.

At Zones, we don’t just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.

About the Company

Zones LLC

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