ServiceNow ITOM lead

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: ServiceNow ITOM Lead

Location: Chicago IL
Job Type: Contract

Job Summary

We are seeking an experienced ServiceNow ITOM Lead to lead the design, implementation, and support of IT Operations Management (ITOM) solutions. The ideal candidate will have expertise in Discovery, Service Mapping, CMDB, Event Management, and ServiceNow platform integrations, with experience leading enterprise ITOM implementations.

Key Responsibilities

• Lead ServiceNow ITOM implementation and enhancement projects.
• Design and maintain CMDB, Discovery, Service Mapping, and Event Management solutions.
• Configure and optimize MID Servers and ITOM integrations.
• Ensure CMDB data quality, governance, and CSDM alignment.
• Integrate ServiceNow with cloud platforms, monitoring tools, and third-party applications.
• Collaborate with infrastructure, cloud, and operations teams using Agile methodologies.
• Provide technical leadership, code reviews, and platform best practices.

Required Skills

• 8+ years of ServiceNow experience.
• Strong expertise in ITOM, Discovery, CMDB, Service Mapping, and Event Management.
• Experience with MID Server, IntegrationHub, REST/SOAP APIs.
• Knowledge of CSDM, ITSM, and ITIL best practices.
• JavaScript, Flow Designer, Business Rules, Script Includes.
• Experience with AWS, Azure, VMware, Windows/Linux environments.
• Agile/Scrum, Jira.
• CSA, CAD, and CIS-ITOM certifications preferred.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.