Hi ProfessionalHope you are doing GoodRole: ServiceNow ITSM Certified ArchitectLocation: RemoteExperience: 12+ yearsNote: ITSM Certification Mandatory
Job Summary:We are seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. The role involves aligning ITSM with ITOM, observability, SDLC, and testing processes while driving continuous service improvement.
Key Responsibilities:
- Define and implement ITSM architecture and strategy
- Integrate ITSM with ITOM, observability, and SDLC processes
- Provide recommendations for user feedback collection and service enhancements
- Collaborate with cross-functional teams to improve service delivery
- Ensure best practices, governance, and compliance across ITSM processes
Required Skills:
- ITSM Certification (mandatory)
- Strong experience in ITSM tools (e.g., ServiceNow)
- Knowledge of ITOM, observability, and CI/CD practices
- Experience in stakeholder management and solution design
About Us
Proficient Transparent Resolute
FirstNet Global, a WMBE-certified company, has established itself as a trusted and strategic partner for numerous enterprises across various industries. We offer a range of services, including IT consulting, Software Development, Cyber Security, Cloud and DevOps services, ServiceNow solutions, and Staffing Services worldwide.Headquartered in Dallas, Texas, USA, FirstNet Global adopts best-in-class cloud, data and analytics, cognitive computing, and emerging technologies to help our clients achieve quality and cost-effective results. Supported by dedicated and skilled professionals, we strive to deliver excellence in the services we offer to our customers across various industries.Our Vision
To be the most trusted partner for our customers, ensuring reliability and excellence in every interaction.
Our Mission
To provide a positive and results-oriented business experience to our clients, focusing on their success and satisfaction.
Our Culture
We foster a positive workplace environment, emphasize performance quality, and drive productivity to achieve our goals.
Social Responsibility
At FirstNet Global, we are committed to various social causes, actively helping and educating people in need.