Role: ServiceNow ITSM Certified Architect Location: Remote Experience: 12+ years Note: ITSM Certification Mandatory Job Summary: We are seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. The role involves aligning ITSM with ITOM, observability, SDLC, and testing processes while driving continuous service improvement Key Responsibilities:
Define and implement ITSM architecture and strategy
Integrate ITSM with ITOM, observability, and SDLC processes
Provide recommendations for user feedback collection and service enhancements
Collaborate with cross-functional teams to improve service delivery
Ensure best practices, governance, and compliance across ITSM processes
Required Skills:
ITSM Certification (mandatory)
Strong experience in ITSM tools (e.g., ServiceNow)
Knowledge of ITOM, observability, and CI/CD practices
Experience in stakeholder management and solution design
Numbers & Facts
Location
Atlanta, GA (Remote)
Job Type
Full-time
Skills
Best Practicesunmatched
Continuous Deployment/Deliveryunmatched
Continuous Integrationunmatched
Cross-Functionalunmatched
Customer/Client Researchunmatched
IT Service Management (ITSM)unmatched
Process Improvementunmatched
Quality Assurance Methodologyunmatched
Service Deliveryunmatched
ServiceNowunmatched
Software Development Lifecycle (SDLC)unmatched
Testingunmatched
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