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Servicenow ITSM

TechDigital
  • Charlotte, NC
    30+ days ago

    Job Description

    • Ideal candidate must be self-motivated with a proven track record in ITSM, and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
    • Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment.
    • System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
    • Strong communication, Strong presentation and writing skills.
    • Experience with development and implementation of ServiceNow ITSM modules -Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Request, Asset Management or other ITSM application.
    • Experience with extending the ServiceNow schema to custom applications.
    • Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
    • Understands technical and functional design requirements related to ServiceNow.
    • Create and manage scripts and workflow.
    • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell).
    • A fundamental understanding of ITSM, ITIL or CMDB and Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the ServiceNow system.
    • Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
      Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.
    • Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
    • Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.
    • Experience with ServiceNow's ServiceWatch and/or Discovery tools
    • Experience presenting and conducting demo reviews with client stakeholders
    • Resource should be at least CSA and CAD certified any other certification will be an added advantage .

    Numbers & Facts

    LocationCharlotte, NC
    IndustryOther/Not Classified
    Company Size100 to 499 employees

    Skills

    • AJAX (Asynchronous JavaScript and XML)unmatched
    • Analysis Skillsunmatched
    • Application Programming Interface (API)unmatched
    • Asset Managementunmatched
    • CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)unmatched
    • CSS (Cascading Style Sheet)unmatched
    • Change Managementunmatched
    • Communication Skillsunmatched
    • Configuration Managementunmatched
    • Content Management Systems (CMS)unmatched
    • DOM (Document Object Model)unmatched
    • HTML (HyperText Markup Language)unmatched
    • HTTP (HyperText Transport Protocol)unmatched
    • IT Service Management (ITSM)unmatched
    • IT Service Management (ITSM) Softwareunmatched
    • ITIL (IT Infrastructure Library)unmatched
    • Incident Managementunmatched
    • Internet Technologyunmatched
    • JavaScriptunmatched
    • Knowledge Managementunmatched
    • Maintenance Servicesunmatched
    • Multitaskingunmatched
    • Organizational Skillsunmatched
    • Perl Programming Languageunmatched
    • Product Demonstrationunmatched
    • Project Scheduleunmatched
    • Python Programming/Scripting Languageunmatched
    • REST (Representational State Transfer)unmatched
    • Requirements Managementunmatched
    • SOAP (Simple Object Access Protocol)unmatched
    • Schedule Developmentunmatched
    • Scripting (Scripting Languages)unmatched
    • ServiceNowunmatched
    • System Integration (SI)unmatched
    • Team Playerunmatched
    • Technical/Engineering Designunmatched
    • Time Managementunmatched
    • Unix Operating Systemsunmatched
    • User Interface/Experience (UI/UX)unmatched
    • Web Servicesunmatched
    • Windows PowerShellunmatched
    • Writing Skillsunmatched
    • XML (EXtensible Markup Language)unmatched

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